Position Summary
Watchmaker Genomics (WMG) is inviting applications for the full‑time position of Field Applications Scientist I, EMEA (remote) based in the DACH region. This position reports to the Associate Director, Field and Automation Support and will be mainly responsible for providing field technical support for Watchmaker’s Next‑Gen Sequencing (NGS) and precision enzyme product portfolios.
This role supports the EMEA technical team by providing pre‑ and post‑sales technical and scientific support, presenting technical content to customers and distributors, co‑traveling with sales team members, attending and/or presenting at conferences, and assisting with marketing activities. The position is field‑based, with up to 75% travel within EMEA (potential for international travel outside EMEA).
Prior experience with providing field application support is required. The successful candidate will be self‑motivated, proactive, and thrive in a dynamic, fast‑paced environment contributing directly to WMG’s culture and success.
The candidate is expected to have a deep technical understanding of our current product portfolio, maintain knowledge of current and new NGS products, workflows‑associated applications, competitor products, and NGS automation support offerings. The candidate will also be accountable for providing customer feedback, identifying unmet needs that will enable the development of new and innovative products.
Responsibilities
* Provide pre‑ and post‑sales technical and scientific support, both onsite and remote, for customers and distributors across WMG’s NGS and precision enzyme product portfolio.
* Conduct EMEA‑based travel (up to 75%) including co‑travel with sales team members, meetings with key customers, training and troubleshooting, and participation in trade shows/conferences. Possible opportunity for further international travel.
* Provide deep product knowledge to solve customer challenges; triage issues, trouble‑shoot investigations, and identify solutions.
* Create training material and present technical content to new or current customers or distributors.
* Inform and implement processes as part of the EMEA‑field based scientific support organization.
* Maintain expert‑level knowledge of current and new NGS products and workflows, our precision enzyme portfolio and associated applications, competitor products and NGS automation support offerings.
* Provide customer and market feedback on WMG products; identify and communicate unmet customer needs to aid new product development.
* Work closely with the commercial team to identify and support collaborations with leading research institutions and industry partners to accelerate the sales cycle, including pre‑sales and post‑sales troubleshooting.
* Support marketing activities, including generation of customer‑facing technical content (posters, app/tech notes, white papers, webinars) and participation at trade shows/conferences.
* Participate in sales, marketing, and product strategy meetings when appropriate.
* Follow best practices and documentation requirements for customer‑related activities and events in CRM.
* Additional duties as required within the remit and responsibilities of the role.
Required Qualifications and Experience
Relevant experience providing field‑based applications support for next‑generation sequencing (NGS) experiments and/or other advanced genomics applications. Experience includes working in high‑throughput sequencing labs developing, optimizing and troubleshooting NGS workflows both manually and on automated platforms and managing large sequencing projects.
Qualified candidates will have a proactive approach with a can‑do attitude, be great communicators, possess high self‑motivation, and have a strong desire to continually improve, learn and collaborate.
Candidates will demonstrate a high standard of experience with our customer base, excel in troubleshooting, and take ownership of their work. They will challenge the current status quo, drive change and adoption of new concepts. Full product training will be provided.
* MSc in Genetics, Molecular Biology, Biochemistry or related field
* 4+ Years experience within NGS field applications
* Advanced knowledge of experimental design, applications/assay development, NGS library preparation, PCR, qPCR, good lab practices, and troubleshooting; automation knowledge of NGS assays is a plus
* Ability to travel up to 75% of the time
* Strong customer consultative skills, exceptional engagement, fostering relationships
* High self‑motivation and proven collaborative teamwork
* Experience with CRM software (particularly Salesforce.com) highly desirable
* Excellent verbal and written communication skills
* Fluent in English (required); multiple languages, especially German, is a plus
Equal Opportunity Employer
Watchmaker Genomics is committed to being an equal‑opportunity employer and creating a culturally diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, veteran status, or any other characteristics protected by applicable law.
This position may be subject to pre‑employment checks, including driving history, drug screening and background checks for any convictions directly related to its duties. All pre‑employment checks will comply with applicable federal, state, and local laws.
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