Head of Service
As part of our evolving leadership team and strengthening our strategic focus, we are seeking for a new Head of Service at SKIDATA leading one of the most impactful areas of our business. Service represents a major share of both our revenue and workforce, making this role central to our continued success.
You will be responsible for shaping and driving a global service strategy that balances growth, efficiency, and customer satisfaction. In this role, you will lead the transformation of service for hardware and software into a growth engine—optimizing processes, enabling regional teams, and ensuring service excellence on a global scale. At SKIDATA, we empower our people through a culture built on trust, ownership, creativity, and customer focus—creating the ideal setting for you to make a lasting mark.
This role reports directly to the CEO of SKIDATA. Regular travel is necessary, also depending on your personal location (10-30%). Regular presence in Grödig (Salzburg) is expected as majority of team is on site.
What You’ll Do
1. Lead the global service function, including Field Service and Backoffice Excellence, Global Technical Support, and Service Offerings incl. Service Pricing
2. Enable and support local service teams worldwide through effective tools, training, and service excellence processes for hardware and software service
3. Drive service growth and profitability through efficient, high-quality delivery, recurring revenue models (SaaS), and strong contribution margins that support digital business expansion.
4. Own Service P&L responsibility in a matrix organization
5. Collaborate closely with business domains, regions, and central functions to align service strategy with overall company goals
6. Define and implement a service excellence strategy, including processes, KPIs, quality, and health and safety standards
7. Drive the global implementation of remote service and “globalized” support concepts
8. Develop and grow service revenues, including contract-based models and recurring revenue streams
What You Bring
9. Proven leadership experience in a global service (incl. field service) or operations function
10. Strong background in service business models, revenue development, and contract growth
11. Solid track record in driving process excellence, KPIs, and cost optimization, P&L responsibility while maintaining customer focus
12. Experience in managing and enabling international service teams, ideally in a technology or solutions-driven business
13. Ambitious and determined, navigating to reach results in continuously changing and complex environments.
14. Strategic mindset with hands-on operational ability to deliver tangible results
15. Excellent communication and stakeholder management skills in a matrix organization
16. Relevant degree in business, engineering, or equivalent
What You Can Expect
17. Become a Valued Team Member Collaborate with a diverse, experienced team that values your input and supports your growth in a dynamic, creative environment.
18. Join an Industry Leader Contribute to a company that’s been setting the standard in innovation for over 46 years, and help shape the future of access solutions.
19. Connect Globally Work alongside an international team of specialists, share knowledge across borders, and build your global network.
Innovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities – welcome to the world of SKIDATA. Join our strong, international team now and help shape the future of modern access solutions with your creativity and expertise. When you join our SKIDATA team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 62,000 colleagues in more than 70 different countries.
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