IT-Support STEINER-HITECH GMBH Wien Core Network Support Engineer (w/m/d) STEINER-HITECH GMBH IT-Support Wien Dienstort
None Wien Anstellung
Vollzeit Gehalt
€3000 - €5000 pro Monat Über die Rolle The Southeast Asian enterprise is an international player in the telecommunications sector and offers network solutions and is also involved in the expansion of the fibre optic network. Become part of the international Core Network Team and support the most important mobile phone providers in Austria. Deine Aufgaben
Customer-facing support: Acting as the technical point of contact between the network operator and vendor's level 3 support, ensuring professional and solution-oriented communication
Network operations & maintenance: Performing maintenance and support tasks on voice and/or messaging core network elements in a cloud-based telecom environment
Incident handling & troubleshooting: Processing and tracing trouble tickets, identifying and resolving technical issues in collaboration with internal and external teams
Change management & upgrades: Executing software upgrades, system changes and performance optimizations within the core network infrastructure
Monitoring & analysis: Continuously monitoring system performance, identifying bottlenecks, and proposing improvements
On-call support: Participation in on-call rotations as required to ensure 24/7 service availability
Dein Profil
Education & Experience: Degree in IT, Electronics, Telecommunications or a related field. Alternatively, several years of professional experience in the telecommunications industry
Technical Background: Solid understanding of network technologies and mobile core netwo