Key Responsibilities:
* Coordinating various changes carried out by local and international suppliers.
* Proposing and implementing improvements to existing processes.
* Managing Active Directory, Azure AD, M365, SCCM/Intune, and performing project and change activities, as well as regular operational maintenance tasks (including security-driven) using existing scripts.
* Managing the team’s telephone system to ensure seamless communication and collaboration.
* Supervising and executing a range of recurring management tasks.
* Participating in projects both as a consultant and in an executive capacity.
Qualifications:
The ideal candidate is analytically strong with excellent communication skills, making it easy to interact with the business, suppliers, and other stakeholders. You enjoy teamwork and collaboration.
Additionally, you have:
* A completed HBO/Degree education in an IT discipline.
* At least 3-5 years of experience in IT Service Management.
* Experience within a production environment (advantageous).
* Knowledge of ITIL (certification is an advantage).
* Hands-on experience with Active Directory, Azure, SCCM & Intune, M365, and Windows (MCSE) knowledge.
* Organizational and self-starting abilities, with a structured way of working.
* Travel readiness to different places as per Opco Guidelines and on an as-needed basis within the country you work.
* Availability for any critical issues like P1 or P2 outside offshore hours.
* Maintain agreed SLAs.
* Flexible to support any H&F Data Rooms, Network, Servers, etc., and coordinate with offshore teams.
Soft Skills:
* Strong problem-solving and critical thinking abilities.
* Excellent time management and organizational skills.
* Ability to adapt to changing technologies and environments.
* Strong customer service orientation and interpersonal skills.
* Ability to mentor and train junior team members.
* Ability to communicate in the respective local language and English.
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