Our client, an international logistics organization, is recruiting for an
Operations Officer
to join their business in
Austria.
Position Title:
Operations Officer
Position Type:
Permanent
Start Date:
ASAP
Location:
Viena, Austria
Contact:
Bianca |
Summary:
We are launching our last-mile logistics operations in Austria and are seeking a Last Mile Operation Specialist to support on-ground execution across courier partners, locker delivery, CSP/DSP management, and daily operational processes. This role is hands-on and critical to ensuring a smooth market launch and stable day-to-day delivery performance.
Responsibilities:
* Support daily last-mile delivery operations and performance monitoring
* Coordinate with CSPs/DSPs, couriers, and 3PL partners to ensure service quality
* Assist with address mapping, routing optimization, locker network setup, and delivery zone planning
* Track daily operational KPIs (delivery success rate, SLA, exceptions, cost controls)
* Handle parcel exceptions, failed deliveries, and customer service escalation support
* Maintain locker operations and assist with testing, quality checks, and operational reporting
* Work closely with the WH/CDC team on parcel handling, inbound/outbound flows, and dispatch
* Prepare daily operational reports, deeply analyze process issues, and propose improvements
* Ensure operational activities comply with Austrian postal regulations and internal SOPs
* Assist in launching pilots, new locker sites, courier onboarding, and new service workflows
* Serve as on-site support for urgent tasks, troubleshooting, and daily execution needs
Requirements:
* 1-2 years of experience in last-mile logistics, courier management, or e-commerce delivery operations
* Experience in last-mile companies is preferred
* Strong understanding of delivery workflows: pickup, routing, drop-off, locker use, returns, exceptions
* Hands-on, practical mindset with ability to solve problems quickly on the ground
* Strong communication skills with suppliers, couriers, and internal stakeholders
* German language proficiency (fluent required); English suitable for daily business communication
* Proficient in Excel/operational reporting; basic tech troubleshooting ability
* Ability to multitask in a fast-paced launch environment and work independently