We are seeking an experienced and visionary leader to build and lead the
Modern Workplace Services
function within A1's international
Business Delivery Center
. As
Director
Modern Workplace Services
, you will be responsible for delivering secure, scalable, and user-centric workplace and collaboration services to B2B customers across all A1 markets. This role is key to harmonizing and modernizing workplace experiences—driving efficiency, innovation, and customer satisfaction through a unified group-wide delivery setup.
Your Mission
is to establish a unified workplace services organization that delivers secure, modern, and seamless collaboration experiences across all markets – empowering our customers to work smarter, safer, and more effectively.
* Define and execute the group-wide strategy for Modern Workplace Services, aligned with customer needs and business goals.
* Build and lead a centralized delivery organization covering collaboration platforms, endpoint services, identity, directory services, and workplace security.
* Drive the transformation from fragmented local setups to a scalable, efficient, and standardized service model across A1 markets.
* Ensure seamless delivery and lifecycle management of core workplace technologies, including productivity suites, collaboration tools, endpoint management, directory services (e.g., enterprise directories, federation, synchronization), identity and access platforms.
* Integrate automation, self-service, and AI-driven capabilities to enhance operational efficiency and elevate the user experience.
* Ensure secure and compliant workplace environments by collaborating with security, compliance, and product teams.
* Manage performance KPIs to ensure service excellence, cost-efficiency, and continuous improvement.
* Stay ahead of emerging trends in digital workplace technologies, hybrid work enablement, and user experience design.
Your Profile
* Longstanding senior management experience in IT service delivery, ideally in digital workplace or collaboration services
* Strong understanding of modern workplace architecture, including productivity platforms, endpoint protection, directory services, device lifecycle management, and identity services
* Familiarity with hybrid IT environments and integration of on-premises and cloud-based services
* Proven ability to lead international delivery teams and manage complex transformation programs
* Experience with automation and service metrics
* Proficient in English (minimum B2 level); German or other languages are a plus
* Willingness to travel occasionally across A1 Group markets
Certifications Are An Advantage But Not a Must
* Modern Workplace Microsoft 365 Certified: Enterprise Administrator Expert | Modern Desktop Administrator Associate
* Security & Identity CISSP, CISM | Certified Identity and Access Manager (CIAM)
* Service Management & Delivery ITIL Foundation or higher | PMP, PRINCE2
* Automation & Endpoint Management Certifications in scripting, automation platforms, or endpoint management tools
Benefits & More
* Flexible working: Home office, remote work, flextime, sabbatical
* 26 vacation days & days off on December 24th and 31st
* Paid lunch break, canteen & vouchers
* Free A1 internet plus additional discounts for family & friends
* Company phone for personal use as well
* Internal job market at A1 & skill enhancement
It is important to us that your salary reflects your qualifications and experience. It can exceed the collective agreement and starts at € 130,000 gross per year.