Overview
Customer Support Engineer (m/w/d) at KLA – Villach, Austria. Our established team in Villach is recruiting to support current and future installed tools at customer sites.
Responsibilities
* Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing highly complex capital equipment at customer sites.
* Representing the company to the customer and accountability for customer satisfaction with service.
* Assuring operational quality of system equipment. Coordinating actions with customers to minimize downtime.
* Preparation of field service reports on customer support activity and providing documentation to other supporting functions on recurring problems. May provide assistance to installation engineers in resolving problems.
About you / Qualifications
* Certified engineer (Bachelor) or degree from advanced technical school (HTL) or work experience.
* Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems to address on-site customer problems.
* Excellent customer relation and excellent analytical problem-solving skills.
* Ability to work in a high-pressure environment.
* Ability to work in a team within a multi-cultural environment.
* Fluent in English; German language is a plus.
* Proficiency in MS Office tools.
* Experience in the semiconductor or electronic industry is a plus.
* Hands-on mindset, eager to learn new things and communicate with customers and the internal Division.
* Domestic and international travel may be required (10-20%).
What we offer
* Dynamic job in the Semiconductor Industry
* Great team to work with in Villach
* Team events (e.g. family summer event, Christmas party)
* Competitive, family-friendly total rewards package
* Variable compensation components, e.g. participation in company stock purchase plan
* Permanent full-time employment
* 38.5 hours per week
* Company car or car allowance
* Extensive initial and guaranteed further training
* 30 days of vacation
Minimum Qualifications
Certified engineer (Bachelor) or degree from advanced technical school (HTL) or work experience.
Note: We offer a competitive, family-friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer.
Important notices
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. KLA does not work with recruiters or third parties who charge fees. Ensure you search KLA’s Careers website for legitimate job postings. If you are concerned about communications, interviews, or offers, please email talent.acquisition@kla.com to confirm the identity of the sender. We handle your information with confidentiality and privacy.
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