About The GAC
GAC MOTOR Europe was registered in March 2024 in Amsterdam and is part of the Guangzhou Automobile Group. Our business covers all aspects of passenger car sales, marketing and aftersales services. We are dedicated to delivering quality work and exceptional customer service in all aspects of our business. Guangzhou Automobile Group Co., Ltd. (abbreviated as GAC group, 6601238.SH, 02238.HK), headquartered in Guangzhou City, is a large joint‑stock automobile enterprise listed in both Hongkong and Shanghai Stock exchanges. At present, it has about 100,000 employees. Fortunate Global 500 ranked No.181. The main business covers seven major sectors: research and development, vehicle, parts, energy and ecology, internationalization, commerce and transportation, investment and finance. Sticking to independent innovation and joint venture cooperation, GAC group is now transforming itself with all its strength to a technology‑based enterprise. Adhering to the enterprise concept of “Humanity”, Credibility, Creativity”, GAC is committed to building a world‑class company which wins customers’ trust, ensures staff’s well‑being, and meets social expectations.
Position: After‑Sales & Service Manager of East EU
We are currently looking for an After‑Sales & Service Manager of East EU. The role involves the following responsibilities and requirements.
Who You Are
You are a hands‑on and results‑oriented professional with a background in Business, Engineering, or a related field. You thrive in building and nurturing strong partner networks and are motivated by driving service excellence and customer satisfaction. A proactive problem‑solver, you are skilled at using data to guide decisions and improve processes. Your excellent communication skills and cultural fluency allow you to collaborate effectively and build trust in a diverse, international environment.
Key Responsibilities
* Drive Service Excellence and Standards
* Lead Warranty and Quality Management
* Build and develop the Service Network:
o Establish and strengthen our network of service partners.
o Provide support for follow‑up of warranty, parts, and service operations.
o Build their capabilities in technical support, spare parts, and warranty processes to ensure exceptional customer service.
o Coach and train our service partners to implement and adhere to our global service standards.
o Conduct on‑site audits to foster a culture of continuous improvement.
* Take ownership of the warranty process, ensuring efficient claims approval and using warranty data to proactively address quality improvements and parts supply.
* Implement Strategic Service Initiatives
* Manage Customer Relationships and Resolve Escalations:
o Act as the primary point of contact for resolving complex customer complaints.
o Coordinate resources to find effective solutions and protect our brand reputation.
o Develop and roll out engaging service campaigns and training programs based on market needs.
o Enhance customer loyalty throughout the vehicle lifecycle.
What You Bring
* Minimum 5 years of working experience in automotive industry or mobility services.
* Strong analytical and communication skills.
* Customer‑oriented mindset & results‑oriented.
* Excellent teamwork, communication and interpersonal skills.
* Able to prioritize and work proactively with efficient time management skills.
* Great negotiation skills.
* Excellent English and one of the European language skills (German, Czech, Bulgarian, Romance, etc.) or Chinese is a plus.
* Thorough knowledge of commercial management software and digital tools.
What We Offer
* An ambitious employer; we only want the best for you.
* A fast career track that is hard to match.
* A competitive salary and excellent bonus structure (above market); at GAC we strongly believe and live by ownership and meritocracy.
* Additional benefits such as commuting allowance, lunch allowance and communication allowance reimbursements.
Location
GAC East EU is based in Graz. We offer a highly competitive compensation and benefits package, along with an attractive welfare policy.
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