Company Description
About Ampol
At Ampol, we believe in the Power of Us – the extraordinary power of people to connect, act, and make a difference.
As a leading energy company operating across Australia, New Zealand, Singapore and from the United States, our work spans fuel supply, energy solutions, convenience retail, infrastructure, trading and shipping. Every role at Ampol plays a part in something bigger – powering progress for our customers, communities, and people.
Your career here is yours to shape. We back our people with real opportunities, the tools to grow, and a culture that rewards ownership and initiative. Whether you're deepening your expertise or taking on something new, we'll support you to power a career that works for you.
We’re building a workplace where everyone feels welcome, respected, and valued – because when people are free to be themselves, powerful things happen.
Tech, Digital & Data @ Ampol
Technology, Digital and Data at Ampol are dedicated to empowering our business through technology-enabled differentiation, strengthening our foundations to build sustainable value for the future. Our team thrives on the challenge of innovation‑dreaming up big ideas, questioning the norm, and tackling complex problems. Together, we are shaping a future that not only meets the needs of today but anticipates the demands of tomorrow.
Our approach is anchored in data-driven decision-making and advanced technology integration, allowing us to create seamless and personalized customer experiences that truly resonate. By prioritizing value-based decisions and outcomes, we ensure that TDD drives meaningful impact and measurable outcomes for the Ampol Group, leaving a lasting impact on our business and our customers.
Job Description
Unifying our customer experience across physical and digital channels, our Digital team build and deliver products where technology meets our customers – web, app and retail.
As a Business Analyst, you'll navigate complexity, translate requirements, map dependencies and processes, manage multiple concurrent projects, and drive outcomes from concept through to delivery. You'll be the bridge between business needs and technology, ensuring every solution delivers value to our customers and the business.
You’ll take us further by:
* Working with business stakeholders and technical teams to ensure clear, aligned and actionable requirements for complex technical solutions.
* Gathering, analysing and documenting business and user requirements, using appropriate models and techniques to tell the story of what’s needed – and why.
* Supporting impact and gap analyses to define current and future state processes, identifying opportunities and dependencies across systems.
* Translating requirements into testable outcomes, defining acceptance criteria, and supporting user acceptance testing.
* Supporting stakeholders to develop business cases and evaluate solution options (build vs. buy, process changes, integrations).
* Supporting end-to-end delivery – from requirements through design, testing, implementation and transition to operations/BAU support.
* Building strong relationships across the organisation, influencing decision‑making, facilitating workshops and pushing back constructively when needed to ensure clarity and quality.
Qualifications
We’d love it if you have:
* Proven experience in business analysis within large, complex environments.
* Proven ability to manage multiple concurrent projects, balancing priorities and maintaining momentum across teams.
* Exceptional stakeholder management and communication skills: You are able to engage at all levels and influence outcomes with confidence.
* A pragmatic, adaptable mindset: Comfortable with ambiguity, shifting priorities and driving structure where it doesn’t yet exist.
* Strong attention to detail with the ability to distil complex problems into clear, actionable insights.
* Relevant tertiary qualification or equivalent experience. Certifications such as BABOK, ITIL v3/v4 Foundation or Agile are highly regarded.
Additional Information
We’ll take you further by:
* Our total remuneration is competitive – base salary, performance incentive, employee share offers and a 25% discount on fuel for two privately used cars.
* We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote with time spent at an office to connect and work together where it adds value.
* We value recognition. Our internal recognition platform amplifies the achievements of those who do great work and demonstrate our capabilities and values.
* Career development and learning opportunities, including LinkedIn Learning and other tailored training solutions.
* BabyCare Package – financial and flexible support for parents transitioning back to work.
* Novated lease options are available if you need a vehicle.
* Employee Share Scheme – invest in your future.
* Access to Ampol’s Benefits & Recognition platform with retail discounts and cashbacks at over 500+ retailers in Australia to assist with everyday living expenses.
* Community care – spend one paid day a year volunteering with one of our Ampol Foundation partners.
We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds and diverse sexualities and genders (including those who identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.
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