MSS Group is a privately owned and operated company, with 250 employees across subsidiaries including MSS Hard Services Australia and New Zealand, MSS Transport, Select Services, BBM, RAMS Triple H & Trak Services.
MSS Group operates in four key areas Projects & Construction for works including refurbishments, capital upgrades, structural works, asset replacement and renewals, fitouts and general facility upgrades. Select delivers Mechanical, Fire, Electrical, Security Systems and General Maintenance Works across Australia.
About the role
The Operations Manager is responsible for leading and managing all aspects of the HVAC operations division, ensuring safe, efficient, and profitable service delivery. This role oversees maintenance contracts, project execution, workforce planning, customer relationships, and operational performance while providing leadership to supervisors, technicians, subcontractors, and support staff.
The successful candidate will drive business growth by identifying and securing new opportunities, maintaining strong client partnerships, and ensuring high standards of service, quality, and compliance across all operations. They will be accountable for operational excellence, team development, customer satisfaction, and the overall profitability of the division.
The Operations Manager will report to the General Manager of Select Services. This is a full‑time permanent position based in the Select office in Melbourne.
Day to day responsibilities include
* Lead and manage all HVAC service, maintenance, and minor project operations, ensuring safe, efficient, and profitable service delivery.
* Oversee operational performance by monitoring KPIs, budgets, contractual obligations, service levels, and project outcomes.
* Manage workforce planning, scheduling, resource allocation, subcontractors, and business continuity requirements to optimise operational effectiveness.
* Drive continuous improvement initiatives to enhance productivity, service quality, customer satisfaction, and overall business performance.
* Provide strong leadership through coaching, recruitment, performance management, workforce development, and fostering a high‑performance, safety‑focused culture.
Qualifications / Licences
* Trade qualification in HVAC, Refrigeration, Mechanical Services, Electrical, or a related field, with 7+ years of relevant experience.
* Proven experience in business development, sales, and customer relationship management.
* Strong knowledge of HVAC systems, maintenance operations, and subcontractor management.
* Sound financial, commercial, and contract management skills.
* Strong leadership, communication, safety, and change management capabilities.
Employee Benefits
* Company vehicle, fuel card and toll tag provided
* Uniform and steel cap boots provided
* Monthly rostered day off (Paid day off)
* iPhone provided
* Tools provided
* Competitive salary + annual salary review
* On call and call out allowances available
* Company funded footy tipping comp with cash prizes
* Mental Health and Wellbeing program
* Reward and Recognition Programs
* Study Assistance Program – company funded training
* Social events, BBQs throughout the year
We are looking to fill this position as soon as possible. Shortlisted applicants will be contacted by our internal HR team to arrange interviews.
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