Who you are
At IKEA, we're looking for a passionate operations leader who thrives in creating seamless customer experiences across all channels.
* You have a university degree in Economics, Logistics, or Supply Chain Management, or equivalent experience with proven performance in logistics, commercial, or supply chain management.
* Your background includes 3-5 years of management experience, preferably in distribution, retail, logistics, or similar environments.
* You inspire and engage others with proven strategic leadership skills in changing environments.
* Strong analytical abilities help you understand budgets, costs, and key performance measurements to plan and steer business operations.
* You communicate confidently and clearly, with experience working through others, setting priorities, and giving honest feedback.
* Fluent English skills, both written and verbal, enable you to collaborate effectively across the organization.
Your responsibilities
You will report directly to the Market Manager, collaborating closely to deliver operational excellence and high-performing logistics operations across two units in Klagenfurt and Graz that enable seamless customer experiences and profitable growth.
* You lead, coach, and develop a high-performing logistics team, working closely with commercial teams to build a culture of performance, competence development, and inclusion.
* With your team, you secure excellent logistics operations focused on retail foundation, service execution, quality improvements, and cost optimization.
* You drive customer and co‑worker satisfaction at the lowest possible cost across all channels, actively working with customer satisfaction scores and feedback.
* By implementing new operational processes and technologies, you create a safe and secure working environment while ensuring compliance with standard operating procedures.
* You take accountability for driving the customer logistics part of the unit's commercial and growth agenda.
* With your business understanding, you translate business plans into tactical and operational performance, balancing efficiency and profitability.
Benefits
The collective agreement minimum salary for this position is € 3,000 gross per month (full‑time). Based on an all‑in contract (14× per year), we offer a minimum gross salary of € 4,200 per month for this position. It is important to us that you are paid fairly and in line with your competences. Therefore, your actual salary will be determined together with you in a personal interview.
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