Overview
Join to apply for the Assistant Night Manager (m/f/d) role at Hilton
Our national and international guests from all over the world come to Vienna to experience our city, our culture, and our hotel. As a multitasking genius, you rise to every challenge with a smile for each of our guests—because you are the HEART of the house. You are our Assistant Night Manager (m/f/d).
Responsibilities
* You ensure that Hilton’s high standards are consistently met and continuously improved.
* You support our Night Manager and act as a point of contact for the team.
* You maintain cleanliness and order in the reception area.
* You take over all relevant information from the previous shift, including business volume, special guests, tasks to be clarified or completed, and notable incidents.
* You ensure compliance with labor regulations and assist in implementing legal requirements in daily operations.
* You support the Night Manager in onboarding new team members.
* You share responsibility for managing sell-out situations, including coordination and appropriate measures such as overbooking and relocation.
* You warmly welcome our guests during check-in and professionally bid them farewell during check-out, adhering to all standards (including invoice creation and processing via the PMS system).
* You handle cash reconciliation and correct any discrepancies.
* You are familiar with the hotel’s emergency facilities and the fire alarm control panel (BMZ), including its operation and emergency procedures.
* You are available to guests throughout the night and help ensure guest complaints are handled appropriately, forwarded correctly, and documented.
* You manage room service during the night and know the reduced night menu offerings by heart.
What you bring with you
* Completed training in hospitality and at least 3 years of experience at the front office or in a similar position.
* Fluent in German and English.
* Excellent communication skills.
* Creativity and passion.
* Leadership skills.
* A well-groomed appearance.
* Joy and enthusiasm for your job.
* Solid IT skills.
Your salary
The minimum gross monthly salary (according to the collective agreement for full-time employees in the hotel and hospitality industry) is €2,469.00, with overpayment guaranteed depending on qualifications.
Why you should work at Hilton
* Flat hierarchies and a “first name” culture foster true team spirit.
* Professional onboarding and training, including a personal buddy to ensure a great start to your career.
* Exciting variety in your daily work.
* National and international career opportunities and advancement prospects within our three hotels.
* Healthy mind & body: enjoy healthy, free meals in our Team Member Restaurant.
* Team events and regular career talks.
* “Sleep In Experience” – experience the hotel from a guest’s perspective.
* Great and affordable travel opportunities – plan your perfect vacation with Hilton.
* We cover your commuting costs and pay for your public transport ticket (annual pass).
Additional information
* Work Locations: Hilton Vienna Plaza
* Schedule: Full-time
* Brand: Hilton Hotels & Resorts
* Job: Guest Services, Operations, and Front Office
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