IT:U is Austria's first public interdisciplinary university dedicated to digital transformation for the benefit of our society, economy, and environment. In building its institutional structures, IT:U places great importance on fostering an inclusive, fair, and supportive academic environment. By joining the Ombudsperson's Office, you will contribute to promoting a culture of trust, respectful communication, and equal opportunity – supporting students with neutrality, empathy, and professionalism throughout their academic journey. Conflict Resolution: Receive and handle inquiries, complaints, and conflict cases in the university context, initiating appropriate mediation or conflict resolution measures. Support for the Ombudsperson: Work closely with the Ombudsperson by participating in discussions, documenting cases, and developing recommendations for action. Documentation and Reporting: Maintain confidential files, prepare regular reports on the types and number of cases (in anonymized form) to identify institutional opportunities for improvement. Awareness and Prevention: Contribute to the development and implementation of measures for Awareness and Prevention. Networking and Communication: Establish and maintain contacts with relevant stakeholders (e.g., academic departments, staff and student representatives) to foster a constructive and respectful communication culture. Maintaining Neutrality and Confidentiality: Handle sensitive information with care and comply with all data protection and confidentiality regulations. Completed university degree, ideally in psychology, law, social sciences or education Proven knowledge or experience in mediation, facilitation, or conflict management (e.g., through additional training) Ability to explain complex issues clearly and to offer empathetic, solution-oriented advice. A structured approach to work, sound handling of confidential data, and proficiency in common office applications A high level of responsibility and the ability to balance the interests of all parties fairly Enjoy working with diverse groups of people, exhibiting a confident and reliable demeanor. Excellent command of both spoken and written English and German; additional foreign language skills are an advantage Varied and independent work in an innovative educational and research institution with an international focus Unique opportunity to help build a new university "Du" culture and social activities that promote a positive work culture Flexible working hours through a flexitime model and the possibility of home office Attractive campus with good trans... Bitte beziehen Sie sich bei Ihrer Bewerbung auf StepStone