IT Service Manager (w/m/x) for Identity Management
1 day ago Be among the first 25 applicants
* Service ownership & lifecycle management: Act as the single point of contact for IDM service management; represent the service and ensure support & delivery actions meet business needs and customer satisfaction across its lifecycle.
* Governance & coordination: Collaborate with the Lead Ops to align operational activities with service governance, policies, and strategic objectives.
* Service Level Management: Own service‑level oversight (SLA/OLA/underpinning contracts), performance monitoring, reporting, and regular reviews; initiate corrective actions where needed.
* Change & release management: Define change and release policies, plan releases, (pre)authorize changes, and review outcomes to safeguard stability.
* Incident & problem management: Oversee incident and problem processes, including escalations and major incident handling; drive root‑cause eradication in coordination with Lead Ops.
* Service modelling: Maintain accurate service metadata (service tree, ownership,ESOME delegates) and ensure the service is properly listed and governed in RBI’s IT Process Framework.
* Continuous improvement & cost transparency: Identify improvements from customer, operational, and financial perspectives; ensure cost transparency and contribute to budgeting/forecasts.
* Partner & vendor management: Coordinate external IT service providers and software vendors to meet contractual and quality standards.
* IT service continuity & controls: Ensure continuity planning, execution of IT controls, and adherence to RBI policies (e.g., GDPR/DORA).
What you’ll bring to the table
* Proven experience in IT Service Management (ITIL practices) with ownership of production services.
* Strong stakeholder management and communication skills; ability to lead cross‑functional coordination.
* Hands‑on experience with change/release, incident/problem, and SLA governance.
* Understanding security and compliance for IT (e.g., least‑privilege, audit readiness, continuity).
* Advantageous: exposure to Identity & Access Management and vendor management.
What’s in it for you:
* Flexible work week: Flexible hours, work‑from‑home options from Austria, and 30 days/year remote work from any EU country.
* International vibe: 75+ nationalities, English as the company language, and work permit support. Find all infos for international applicants here.
* Tech community: Regular meet‑ups, team buildings, hackathons, communities of practice & tech events. Find out more on our tech page.
* Development: Clear career path, online tech courses & trainings.
* Agile way of work: 100+ Product Owners, 70+ SCRUM Masters and close collaboration with business in 30+ agile tribes.
* Stay healthy: Subsidized canteen, well‑being programmes, check‑ups, and sport allowances.
* Save money: Discounts, exclusive banking terms, and a heavily subsidised public transport pass.
* Family support: Child allowances, gender‑neutral parental leave, bilingual company kindergarten, and holiday childcare.
* Competitive salary: Starting at EUR 65,000 gross p.a. including overtime, with market‑compliant overpayment based on experience and qualifications. We are happy to discuss your actual salary in person.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
* Information Technology
* Banking, Financial Services, and IT Services and IT Consulting
Amstetten, Lower Austria, Austria. 2 hours ago
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