About the Organisation
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
You will provide administrative support to the Youth Health Service and associated programmes, contributing to the delivery of holistic support services for young people across Glasgow. Working as part of a multidisciplinary team, you will play a key role in ensuring the smooth and effective operation of the service by supporting referral management, appointment administration and performance monitoring activities.
All roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.
Duration, Location and Working Pattern
* Permanent part‑time role – 18 hours per week
* One evening per week 17:45‑21:30 at Easterhouse health centre; remaining hours by agreement at Gartnavel Royal Hospital.
* Salary is pro rata for part‑time hours.
Key Responsibilities
You will manage referrals into the service, administer appointment systems, maintain waiting lists and respond to enquiries from young people, families and stakeholders.
You will liaise closely with the clinical team to ensure efficient service delivery and will be responsible for collating and maintaining performance management data. The role requires excellent organisational skills, attention to detail and the ability to manage competing priorities while delivering a high‑quality administrative service.
Qualifications, Experience and Skills
* Experience of working in an administrative environment.
* Strong organisational skills with the ability to plan, prioritise and manage a varied workload.
* Excellent communication and interpersonal skills, with the ability to engage effectively with young people, families, colleagues and stakeholders.
* Experience of working with young people would be advantageous.
* Proficiency in Microsoft Office applications.
* Experience of NHS systems desirable, including CHI, EMIS Web, PIMS, SCI Store, SCI Gateway, Clinical Portal, Care First, SSTS, EESS and FM First.
* Ability to work independently and as part of a multidisciplinary team.
* Good attention to detail and accuracy when managing data, referrals and appointments.
* Experience of maintaining confidential records and handling sensitive information appropriately.
What We Offer
* A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
* Membership of the NHS Pension Scheme, including life insurance benefits.
* Salary Sacrifice Car Benefit Scheme.
* Development opportunities including study bursaries, e‑learning and classroom‑based courses.
* Enhanced pay for working public holidays.
* NHS discounts on a wide range of goods and services.
* Confidential employee support and assistance, including counselling and psychological therapies.
Equality, Diversity and Inclusion
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ. NHS Greater Glasgow and Clyde recognises the importance of work‑life balance and is committed to offering a range of flexible working options where service needs allow. Flexible working will be included as a topic for discussion during the recruitment process.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
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