Overview
The Onsite Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.
Responsibilities
* Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.
* Windows Client Administration.
* Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
* Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
* Identify, log and resolve technical problems with software applications or network systems.
* Identify potential changes and system improvements to present to technical teams for consideration and implementation.
* Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
* Where required, administer, and resolve issues with associated end-user workstation network software products.
* Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
* Basic experience in supporting networks devices and servers in business environment.
* Ensure that work is carried out within agreed service levels.
* Explain and document technical issues in a clear way to technical teams, business stakeholders.
* Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc.
* Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills
* Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment.
* If necessary, liaise with third-party support and PC equipment vendors.
* Perform related duties consistent with the scope and intent of the position.
* Hands on Experience End to End Desktop/Laptop life cycle management.
* Experience and desire to work in a Global delivery environment.
* Communication and Analytical skills
* Provide technical support to clients on-site, resolving hardware, software, and network issues.
* Install, configure, and maintain computer systems and related equipment.
* Diagnose and troubleshoot technical problems using analytical and problem-solving skills.
* Train and educate clients on how to use new technologies and software.
* Document technical issues and solutions for future reference.
* Maintain a positive and professional attitude while interacting with clients.
* Stay up to date with the latest technology trends and advancements.
Qualifications
* Bachelor's degree in Computer Science, Information Technology, or a related field (may not be required in all cases).
* Minimum 3 years of experience up to 5 years of experience, in technical support, preferably in an onsite environment.
* Strong understanding of computer hardware, software, and networking concepts.
* Excellent communication and interpersonal skills to build rapport with clients.
* Ability to work independently and solve problems effectively.
* Excellent time management and organizational skills.
* Valid driver's license and willingness to travel to client sites (preferred).
* Experience with specific industry-related technologies.
* Certifications in relevant technical fields (CompTIA A+, Network+, etc.).
* Bilingual or multilingual skills (country specific local language skills-preferred).
Technical Experience:
The Tech-bar/OSS support member should have strong technical knowledge and hands–on experience on below technologies:
* Microsoft Client OS (Win 10, 11)
* Active Directory & it's services, DHCP, DNS
* Print and File share services
* Hardware Break-fix
* Patch Management