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Are you an expert in exceptional customer service with a passion for the latest trends?
Universal Store is seeking a dynamic and results-oriented Customer Experience Assistant Manager to join our team. In this pivotal role, you will contribute to the delivery of exceptional customer service and the operational effectiveness of our Customer Experience Team. This is an excellent opportunity for an individual passionate about customer satisfaction and thriving in a fast-paced retail environment. You will support the Customer Experience Manager in implementing strategic initiatives and fostering a high-performing team culture focused on delivering a seamless and positive customer journey.
Key Responsibilities:
* Lead, coach, and develop Customer Experience team members to achieve performance objectives and maintain high service standards.
* Monitor and report on Customer Experience performance metrics, KPIs, and service benchmarks.
* Serve as a point of escalation for complex customer issues, ensuring timely and effective resolution.
* Contribute to the identification of opportunities to enhance the customer journey and improve overall customer experience.
* Support the optimisation of technology to enhance team productivity and the customer experience.
* Assume responsibility for the team's performance and operations in the absence of the Customer Experience Manager.
Skills and Experience:
* Demonstrated experience in a customer experience role, preferably within the retail or eCommerce sector.
* Proven leadership skills with the ability to motivate, mentor, and develop team members.
* Strong organisational and time-management skills with the ability to meet deadlines.
* Excellent communication, interpersonal, and problem-solving abilities.
* A proactive approach to identifying opportunities for improvement and driving positive change.
* Alignment with Universal Store's core values: Care for Everyone, Here to Help, Make it Work, Better than Good, and Contribute.
Why Join Universal Store:
* Excellent organisational culture and collaborative environment
* Grow your career with a supportive leadership team
* Purpose built open plan office with modern amenities
* Great product discounts, employee benefits, and giveaways!
* Join an ASX listed and Australian born darling of the youth fashion retail sector.
If you are a motivated and customer-focused individual seeking a challenging and rewarding opportunity, we encourage you to apply.
Due to the volume of applications we often receive, it may not be possible to provide an outcome to everyone.
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Universal Store is a leading Australian retailer specialising in trend-led and casual men’s and women’s fashion, shoes, accessories, lifestyle and gifting. Our team thoughtfully curate a range from local and international brands, working collaboratively to develop exclusive styles and collections to offer customers a variety of head-to-toe outfitting options no matter the occasion.
Universal Store is a leading Australian retailer specialising in trend-led and casual men’s and women’s fashion, shoes, accessories, lifestyle and gifting. Our team thoughtfully curate a range from local and international brands, working collaboratively to develop exclusive styles and collections to offer customers a variety of head-to-toe outfitting options no matter the occasion.
What can I earn as a Customer Experience Manager?
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