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Role
Facilities Operations Manager - 12 month contract (possibility to extend)
Package
Attractive salary on offer depending on experience. This role is 3-4 days a week so salary will be pro‑rata.
The Role
We are seeking a Facilities/Operations Manager to manage two retail assets. You will report into the General Manager and work closely within a team of 10 consisting of Centre Manager, General Manager and Maintenance Manager. This role will serve as the primary liaison for tenants, emphasizing the coordination of repairs, preventative maintenance, and adherence to safety and regulatory standards.
Your duties and responsibilities
* Manage the day‑to‑day operations of two shopping centres including all grounds and building maintenance activities.
* Directly manage the maintenance manager and support with their career development.
* Proactively support all tenancy delivery aspects of refurbs, upgrades, new stores, tenant repairs, inductions; process/paperwork/reporting.
* Lead and oversee comprehensive daily inspections of both centres, maintain/introduce a system for ensuring all areas comply with operational and safety standards.
* Ensure strict adherence to safety and compliance protocols within the retail environment, act as the principal authority on these matters and advocate for best practices.
Risk and Compliance Management
* Ensure a property risk management program including audits is implemented and maintained across both centres.
* Ensure escalation procedures and incident reporting procedures are implemented, tested and reviewed in line with legislation.
* Ensure compliance to all OH&S, Environment and Risk Management Policies and Procedures.
* Ensure compliance to Building Code of Australia, Australian Standards, Disability Discrimination Act, and all other regulations relevant.
* Ensure the provision of a safe working environment and compliance with statutory regulations on fire, health and safety standards.
Maintenance
* Plan, organise, maintain, and manage the operations and reliability of centre facilities and general infrastructure. Establish and monitor preventative maintenance processes and programmes including inspection of maintenance work by contractors.
* Supervise operations administrative services including technical/support staff & contractors.
* Develop, recommend, and administer Essential Service & OH&S policies and procedures, in support of shopping centres compliance with approved policies, procedures and processes.
Reporting
* Actively work to develop operational budgets and ensure effective management of budgets.
Retailer Management
* Build and develop effective client/stakeholder relationships across multiple levels of the organisation.
* On‑site key point of contact for operation matters within the property portfolio.
* Ensure in conjunction with other team members that monthly reports are completed in a timely and accurate manner. Reports are to contain: Incident reports for prior month and recommendation for remediation if needed; Capex tracking; Budget status/tracking outgoings against budget; Contract expiry profile; Status of risk & compliance regimes; Status of planned & professional maintenance programmes; Trouble‑shoots and responses to after‑hour issues as needed regarding the operational aspects of the facilities such as HVAC issues, fire alarm malfunctions, vertical transportation, electrical outages, water leaks etc; Regularly prepare and present status updates to management regarding ongoing maintenance tasks, ensuring alignment with operational priorities. Work with Finance Manager week to week for all budget needs/changes.
* Update and maintain list of facilities equipment, including life‑cycle and replacement costs as required.
* Monitor and oversee the work of external contractors to ensure OH&S compliance & safe working practices are met and house rules are adhered to.
* Participate in the development and administration of centre maintenance budget.
* Work with the Centre Manager to manage tenant requirements & communication on any planned or emergency works.
* As part of the centre's emergency management, ensure essential support for after‑hour and 24/7 on‑call response as needed.
Qualifications
* Facilities management experience within shopping centres.
* Experience managing and setting operational budgets.
* Experience in reporting of data.
* Experience in managing subcontractor and stakeholder relationships.
Contact
For more information, please contact Jade Whitmore at jade@redpathpartners.com or 04 2298 2108.
Recruitment information
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