Would you like to participate in the development and operation of the leading mobility service provider in Central and Eastern Europe? Join a Hungarian automotive group with stable foundations, which is not only a significant player in Hungary, but also dynamically expanding in many surrounding countries! AW Distribution is the largest member of the AutoWallis, listed in the premium category of the stock exchange, with the largest sales revenue, which handles the wholesale of Alpine, BYD, Dacia, Farizon, Isuzu, Jaguar, Land Rover, MG, Opel, Renault, XPENG, NIO and KGM brands. We are present not only here, but also along the Adriatic, in the Balkans, and in some other neighbouring countries.
We are looking for the newest member for Aftersales Director position.
What will be your roles and responsibilities?
Aftersales tasks related to the brand, as well as the organization and management of the team and daily work, the most important of which are:
* Customer care / Managing the customer service department
* As the leader of the importer's aftersales (service activities, warranty administration, technical training) team, management, control and continuous development of the technical and warranty processes
* Annual performance evaluation discussions, maintaining the motivation level of colleagues
Management and resolution of customer complaints: GDPR rules and local consumer protection or solving these cases according to warranty/warranty rules
Organization of Technical Support for the dealer network:
* Daily support of dealers in technical cases
* Providing assistance in matters related to special tools and technical equipment, laying down/updating brand service standards, invoicing subscriptions to manufacturers' online technical systems
* Training and development of dealers
* Road Side Assistance matters
* Compilation/analysis of technical reports, technical indicators (KPIs)
* Contact with the manufacturers' technical department
Management of recall and technical campaigns, monitoring of campaign performance
Management of warranty administration:
* Handling of warranty claims, settlement with manufacturers and dealers
* Annual warranty audit at brand service centers (if required by the manufacturer)
* System development of our warranty modules, project management with the SW developer
Homologation / Registration:
* Preparation of supporting documents required for technical examination / registration / type approval
* Updating and keeping service manuals up to date
* Organizing local adaptations for the service manuals
Follow and comply with all legal regulations (country-specific and EU regulation) regarding AS activity
Management of the spare parts stock for markets in accordance with the requirements and volumes of the markets and distribution company’s policy
Keep a close contact with the manufacturer's AS department
You are the ideal candidate if you have:
* University degree with License (Business or Road Automotive) or equivalent technical education
* Experience in similar position 5 years
* Experience in automotive industry is mandatory
* Technical skills
* Organized and analytical thinking
* PC operational knowledge – advanced
* Driving license - B
What we offer:
* Attractive office work environment
* Company car with fuel card
* A cohesive team, a friendly environment in everyday work
* Monthly cafeteria plan with optional items, annual (performance-based) bonus
* Life and accident insurance, as well as entitlement to private healthcare services
* Other benefits (e.g. fruit day, possibility of language courses, company events)
Type of employment
* Full-time (40 hours per week)
* For undefined period of time
Place of work:
Austria
Come and be part of our growth as a contractor of the AutoWallis!
How to apply:
Please send your English CV to karrier@autowallis.com or apply here!
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