Job Responsibilities:Deployment / In-Scope Configuration Items:Servers (Virtual & Physical)Storage & Backup DevicesServer AppliancesHyper Converged Infrastructure (E.g. Nutanix, Cisco UCS)Tape Storage UnitsPower Distribution Units rated 3KVA and below.SAN Fabric SwitchesNetwork SwitchesKVM UnitsWAN Optimization DevicesFirewallsAccess PointsRoutersPhysical CablingCable ManagementCables which connect the device to itself, a peripheral, or a power/network portBreak-fix / Technical Tasks List:Power CyclingRunning Diagnostics CommandsConducting whole unit replacementInserting/Removing MediaReplacing Defective ComponentsAssist with fault diagnosis and investigation.Configuring Remote AccessBasic Storage Array ConfigurationReplacing faulty cablesTape Management and MaintenanceRebooting routers, servers, storage devices or other equipmentProviding loop-back cables in order to test circuits remotely.Re-seating or replacing components or cables.Cleaning fibersIdentify/Analyze fiber issues by using OTDR/LSPM/VFLInstalling loop backsRacking and de-racking and upgrade of any device installed.Operations Tasks List:Updating and recording of activities in relevant IT Ticket Management SystemCoordinating and agreeing attendance time and date with key stakeholdersProvide support either through phone, remote tools, or in person at onsite.Perform installation as needed either through physical or network medium.Coordinate actual activity date and timings including arrival and departure times.Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment.Labelling, Patching and Asset Tagging activities.Following specific task instructions and provision necessary reporting as necessary.Job Requirements:Technical Skills:Good general understanding of IT principles such as Networks, Hardware and DomainsKnowledge of Infrastructure (Data Center and Network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting, H&E support.Knowledge of server/client operations in a domain environment including Active DirectoryUnderstanding of current and legacy hardware Infrastructure platformsHands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment's, Rack and Stack of the equipment/cable.Good Hands-on Experience in IMAC and Break-fix activities related to Infrastructure environment.Ability to identify Excellent the right defective spares and replace them with provided good spares as instructed and by physical observations.Knowledge of TCP/I P standards and networkingExperience with Tape Management activitiesExcellent knowledge of best practices around management, control, and monitoring of server infrastructureFamiliarity with backup and recovery software and methodologies