Call Center Agent (m/f/d)
At more than 100 award‑winning properties worldwide, The Ritz‑Carlton Ladies and Gentlemen create exceptional experiences. As the premier provider of luxury experiences we rely on our staff on the front line.
Job Overview
As a Call Center Agent, you and our Front of House team support international guests, especially by phone. You handle all inbound calls with telephone etiquette, coordinate guest enquiries for reception, guest services, housekeeping and technical areas and perform related administrative work.
Responsibilities
Handle incoming calls in compliance with telephone etiquette.
Coordinate guest enquiries to appropriate departments.
Perform related administrative tasks associated with guest service.
Qualifications
Professional experience in the upscale hotel industry.
Friendliness, flexibility, reliability and high responsibility.
Strong communication skills and professional appearance.
Resilience, teamwork and flexibility.
Quality awareness.
Attention to small details.
Excellent German and English (spoken & written); additional languages are an advantage.
Knowledge of OPERA software and MS Office is advantageous.
Benefits
Become part of the Top 1% of hospitality professionals.
Work in a 5‑star environment with modern high‑quality amenities.
Excellent worldwide career opportunities.
Regular training and development opportunities.
Motivated and supportive team.
Globally competitive perks (hotel stays, discounts, etc.).
Competitive compensation with guaranteed annual pay increase based on performance.
Our motivated and supportive team will welcome you with a two‑day onboarding from day one.
Have we sparked your interest? Apply via email:
bewerbung.vienna@ritzcarlton.com
Please be advised that a valid working permission for Austria is required.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability, veteran status, or any other basis covered under applicable law.
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