The group you’ll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers' installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you’ll make
Leads people who perform project management duties involving cross-functional teams focused on delivery of internal products or administrative systems. Oversees plans and directs schedules as well as project budgets. Monitors programs/projects from initiation through delivery and interfaces with internal customers or department personnel. Organizes project activities and interdepartmental meetings; ensures communication facilitates completion of the program/project on schedule and within budget constraints. May assign and monitor work of technical personnel providing support and interpretation of instructions/objectives. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
What You’ll Do
1. Manage a group of program/project managers in business operations supporting the Reliant Single Wafer Clean (SWC) product line, focused on Specialty Technologies and Advanced Packaging.
2. Manage order execution including defining technical requirements with Account Teams, Customers, and Product Management, coordinating hardware and specifications, managing change and escalation, creating configuration documents and quotes, maintaining data, and linking NSRs to configurations.
3. Optimize configurations to reduce costs and maximize profitability.
4. Serve as the single point of contact between regional sales teams and the factory for ordered systems.
5. Maintain relationships with field personnel to ensure timely forecast submissions.
6. Conduct cost analysis of shipped systems.
Who We’re Looking For
* Bachelor’s or Master’s degree
* 7-10 years of experience in a comparable position, preferably in the semiconductor environment
* 5+ years of people management experience
* Technical knowledge of Spin Clean Tools and related processes in the semiconductor industry
* Excellent communication skills in English
* Entrepreneurial and hands-on mindset
* Ability to build successful relationships in a multicultural environment
* Willingness to travel approximately 10% worldwide
What We're Offering
This position is covered under the Austrian Collective Bargaining Agreement for Employees in the Metal Technology Industry, with a negotiable higher salary based on qualifications. The salary is paid 14 times per year.
Villach - a great place to live and work
Visit www.welcome2villach.at for information about living, working, and studying in Villach/Austria.
Our commitment
We value diversity, inclusion, and empowerment. Lam Research is an equal opportunity employer committed to non-discrimination and compliance with applicable laws. We prohibit unlawful discrimination based on race, religion, color, national origin, disability, sex, age, sexual orientation, veteran status, or any other protected category.
Our work location models include On-site Flex and Virtual Flex, offering a mix of on-site and remote work options based on role needs.
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