Overview
As an IT Service & Business Analyst, you will play a key role in building and further developing our IT service and system landscape. The focus of this role is on business analysis and application/system support – with IT service activities forming the operational foundation. You will act as a central interface between business departments, IT and external partners, actively contributing to making our processes and systems more efficient, transparent and future-proof. A particular focus will be on our central Transport Management System LBase, which supports the operational handling of our logistics processes, as well as on interfaces, data flows and IT service processes.
* Support, further develop and optimize our Transport Management System LBase
* Gather, structure and evaluate requirements from business departments and coordinate with external service providers regarding system adaptations and further developments
* Analyze, process and document incidents, service requests and recurring issues
* Support work on interfaces, system integrations and the analysis of data flows and technical dependencies
* Analyze and document business processes, including the preparation of process descriptions and decision papers
* Contribute to IT projects, the implementation of new systems and digital optimization initiatives
Profile / Qualifications
* Completed IT education, e.g. apprenticeship, technical college, vocational school, college, university degree or comparable qualification – career changers with strong motivation are also welcome
* Advantageous: Professional experience in an IT-related role, e.g. IT service, application support, business analysis, requirements engineering or system support, including a good understanding of IT systems and business processes
* Advantageous: Experience with business applications, interfaces/APIs and basic knowledge of Python or (PL)SQL – but not a requirement
* Analytical, structured and solution-oriented way of working
* Strong communication skills, initiative and motivation to help us build and develop new structures
* Very good German and good English skills
Why us
* A family-like company environment with flat hierarchies, short decision-making paths and direct, uncomplicated communication
* A responsible key role with room to shape and develop ideas, including direct cooperation with management
* Attractive training and development opportunities as well as active leadership coaching
* A secure job with a long-term perspective in the form of a permanent full-time position in the heart of Tyrol
* A flexible working time model with flexitime and the possibility to work remotely at least one day per week
* Modern working conditions as well as state-of-the-art IT and communication equipment
* An attractive mobility package, e.g. Klimaticket Tirol and bike leasing
* Additional company benefits such as childcare facilities at the company headquarters, training and development opportunities, electric cars and e-bikes for personal errands, as well as regular company events
Salary & Employment
* For this position, the collective agreement for employees in the forwarding and logistics industry applies. The collective agreement classification is in employment group B, with a minimum annual gross salary of EUR 38,333.40 on a full-time basis.
* The actual salary package is significantly above the collective agreement minimum and will be agreed individually depending on qualifications, experience and scope of responsibility.
Application notes
You do not meet every single requirement? Apply anyway – willingness to learn is more important than a perfect profile.
Discover Berger
We believe in the power of teamwork and that we can achieve more together.
We not only ensure that things arrive better. We also optimize the added value of our customers along the entire supply chain with tailor-made logistics products and smart industry solutions. By road, by rail and by ship!
Data privacy: Your personal data will be processed for the purpose of the recruitment process when you submit your application documents. They will be stored for seven months for processing the inquiry and any follow-up questions. The data is processed in accordance with applicable data protection laws.
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