IT Service Manager (w/m/x) for Identity Management
Are you passionate about IT service excellence and security? Join our team and play a key role in managing and optimizing our Identity Management services, ensuring secure and seamless access for our organization.
Your mission: As an IT Service Manager for Identity Management, you will be responsible for the end-to-end management of our IDM services, ensuring operational stability, compliance, and continuous improvement. You will collaborate with stakeholders, external partners, and internal teams to deliver high-quality services that meet business needs.
Your mission at RBI
* Service ownership & lifecycle management: Act as the single point of contact for IDM service management; represent the service and ensure support & delivery actions meet business needs and customer satisfaction across its lifecycle.
* Governance & coordination: Collaborate with the Lead Ops to align operational activities with service governance, policies, and strategic objectives.
* Service Level Management: Own service‑level oversight (SLA/OLA/underpinning contracts), performance monitoring, reporting, and regular reviews; initiate corrective actions where needed.
* Change & release management: Define change and release policies, plan releases, (pre)authorize changes, and review outcomes to safeguard stability.
* Incident & problem management: Oversee incident and problem processes, including escalations and major incident handling; drive root‑cause eradication in coordination with Lead Ops.
* Service modelling: Maintain accurate service metadata (service tree, ownership, delegates) and ensure the service is properly listed and governed in RBI’s IT Process Framework.
* Continuous improvement & cost transparency: Identify improvements from customer, operational, and financial perspectives; ensure cost transparency and contribute to budgeting/forecasts.
* Partner & vendor management: Coordinate external IT service providers and software vendors to meet contractual and quality standards.
* IT service continuity & controls: Ensure continuity planning, execution of IT controls, and adherence to RBI policies (e.g., GDPR/DORA).
What you’ll bring
* Proven experience in IT Service Management (ITIL practices) with ownership of production services.
* Strong stakeholder management and communication skills; ability to lead cross‑functional coordination.
* Hands‑on experience with change/release, incident/problem, and SLA governance.
* Understanding security and compliance for IT (e.g., least‑privilege, audit readiness, continuity).
* Advantageous: exposure to Identity & Access Management and vendor management.
What’s in it for you:
Flexible work week:Flexible hours, work-from-home options from Austria, and30 days/year remote work from any EU country.
International vibe:75+ nationalities, English as the company language, and work permit support.Find allinfosfor international applicantshere.
Tech community:Regularmeet-ups, team buildings, hackathons, communities of practice & tech events.Findout moreonourtech page .
Development:Clear career path, online tech courses &trainings.
Agile way of work:100+ Product Owner, 70+ SCRUM Master andclose collaboration with business in30+agile tribes.
Stay healthy:Subsidized canteen, well‑being programs, check‑ups, and sport allowances.
Save money:Discounts, exclusive banking terms, and aheavily subsidizedpublic transport pass.
Family support:Child allowances, gender‑neutral parental leave, bilingualcompanykindergarten, and holiday childcare.
Competitive salary: Starting at EUR 65.000 gross p.a. including overtime, with market‑compliant overpayment based on experience and qualifications. We are happy to discuss your actual salary in person.
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