Service Delivery Lead
This leadership role involves overseeing the delivery of high-quality IT support services to end-users. The ideal candidate will possess strong technical knowledge of IT hardware, software, and networks, as well as proficiency in Deskside and asset management tools.
Responsibilities:
* Lead, mentor, and manage the deskside support team, including L1 and L2 support engineers.
* Assign tasks, monitor performance, and provide regular feedback to team members.
* Foster a positive and collaborative team environment.
* Ensure timely and effective resolution of IT support requests and incidents.
* Monitor Deskside performance metrics and implement improvements as needed.
* Coordinate with other IT teams to ensure seamless service delivery.
Key Skills:
* Proven experience in IT support, with at least 2-3 years in a leadership or supervisory role.
* Familiarity with ITIL framework and best practices.
* Strong leadership and team management skills.
* Excellent verbal and written communication skills.
* Ability to motivate and mentor team members.
* Strong analytical and problem-solving skills.
Benefits:
* A competitive salary paid 14 times per year.
* An opportunity to work in a dynamic and collaborative environment.
* The chance to develop your leadership and technical skills.