Key Account Operations Specialist – French speaking (w/m/d)
At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste. Because more than one‑third of the food produced in the world is wasted, and 10 % of greenhouse gas emissions come from food waste, we are committed to making a real impact. As the world’s largest food‑waste‑fighting app, we connect stores that have unsold, surplus food with consumers who buy and enjoy it. We are a certified B Corporation and work on educational tools, new business solutions, and policy change to reduce food waste.
We are looking for a Key Account Store Operations Specialist to join our growing team in Austria and support the Key Accounts team in Switzerland.
Ideally the candidate can work from our Vienna office three days per week. We also welcome applicants located anywhere in Austria, as the role can be performed fully remotely.
Fluency in French and German (C1‑C2) is required; familiarity with Swiss German is a strong advantage. You will be based in Austria and collaborate closely with Key Account partners in Switzerland.
Your mission
The Key Account Store Operations team is responsible for the engagement, experience and quality of our Key Account stores. As a Key Account Store Operations Specialist you will work directly with these stores, building relationships with store managers and staff, helping them maximise the partnership with Too Good To Go and rescue as much food as possible.
Your role
You will manage a portfolio of our top brands across Switzerland and work closely with the Key Account Team. You will also contribute to special projects across Grocery, Hospitality, Cafés and Food to Go segments.
* Engage directly with stores via phone and email to drive performance, optimise engagement and increase supply.
* Support stores in using Too Good To Go and our systems, including training new managers and staff.
* Manage a small group of partners independently, ensuring we help them meet their food‑waste‑reduction goals.
* Motivate store teams to reduce food waste and maximise available supply.
* Gather store feedback, identify trends, and escalation insights to the Key Account Manager.
* Ensure high‑quality experience for our customers by monitoring store performance and taking action to improve standards.
* Complete administrative tasks such as updating store information and managing mass updates for public holidays.
What we need
As this role is entry‑level we are not looking for any specific experience, but we want to see why you are well‑suited: studies, volunteering, personal life or any professional experience.
* Passion for our mission of fighting food waste and the climate crisis.
* Fluency in French and German, speaking daily with French and (Swiss) German partners.
* Great communicator—able to connect quickly with partners over the phone and achieve desired outcomes.
* Excellent written communication skills; clear and friendly in texts and emails.
* Positive, proactive mindset ready to adapt in a fast‑growing organisation.
* Team‑player keen to learn, collaborate and contribute.
* Affinity with data and eagerness to learn.
* Empathetic and patient approach.
* Comfortable handling repetitive tasks, recognising their contribution to saving food.
Our values
* We Win Together
* We Raise the Bar
* We Keep It Simple
* We Build A Legacy
* We Care
What we offer
* WORK FLEXIBLY
o Hybrid working from our great offices (up to two days home office per week); fully remote for non‑Vienna based.
o Flexible hours to plan your own schedule, including work‑from‑abroad options.
o Additional days off for significant life events.
* CELEBRATE & SOCIALISE
o Regular social events: summer and winter celebrations.
o Coffee, snacks and fully equipped kitchens.
o Monthly free Surprise Bag.
o Paid volunteer time through our Shareback programme.
* LOCAL BENEFITS
o Competitive salary with opportunity for performance‑related bonuses.
o Benefits such as Edenred, Wiener Linien, pension plans and well‑being support.
o Sixth week of vacation.
How to apply
We take recruitment very seriously, so please read everything above and check our website and international media for a fuller picture of Too Good To Go. Submit your CV and cover letter in English via our platform. No CV, cover letter or message will be accepted by email or LinkedIn direct messaging.
Minimum salary: EUR 2 303 gross per month (collective agreement). We recognise qualifications and experience and offer a gross annual salary and bonus above the collective agreement.
A Movement for Everyone: We want to inspire and empower everyone to fight food waste together. We are an equal opportunity employer; all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.
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