Junior Concierge (m/f/d)
Mandarin Oriental Vienna is looking for a Junior Concierge to join our Concierge Team.
Bringst du Leidenschaft und Expertise in deinem Bereich mit und strebst stets nach Exzellenz? Arbeitest du gerne im Team und setzt auf Integrität und Respekt, während du gleichzeitig Verantwortung übernehmen kannst? Hast du eine wachstumsorientierte Einstellung? Dann laden wir dich ein, Teil einer Welt voller Exzellenz und unvergesslicher Erlebnisse zu sein.
Mandarin Oriental ist der preisgekrönte Eigentümer und Betreiber von luxuriösen Hotels, Resorts und Residenzen an erstklassigen Reisezielen weltweit, mit einer starken Entwicklungsperspektive. Zunehmend anerkannt für die Schaffung einiger der begehrtesten Immobilien der Welt, steht die Gruppe für legendären Service, der von asiatischen Werten inspiriert ist, während sie gleichzeitig an der Spitze der luxuriösten Erlebnisse steht.
The Mandarin Oriental, Vienna, located in a historic building, offers 138 rooms and suites, an elegant restaurant, a sophisticated bar, as well as a spa with treatment rooms, a swimming pool, and a fitness center. The property also features a selection of flexible meeting and banquet rooms, perfect for special occasions. The 22 exclusive residences on the top floors offer private rooftop access, outdoor terraces, and stunning city views, with direct access to hotel facilities and Mandarin Oriental’s legendary service.
Information about the position
Als Junior Concierge im Mandarin Oriental, Wien bist du Teil des Concierge Teams und für verschiedene Aufgaben verantwortlich. Du berichtest an unseren Head Concierge.
Responsibilities
* Planning, organizing and coordinating the concierge desk, both at the Mandarin Oriental Vienna hotel as well as at the Mandarin Oriental Vienna Residences.
* Maintaining guest satisfaction at the level of Mandarin Oriental.
* Ensuring a warm and smooth reception for all of our guests.
* Conveying appreciation and recognition to our guests to create lasting positive memories.
* Working in a service-oriented manner, thoughtfully and with attention to detail.
* Ability to perform all functions in the Front Office according to operational requirements.
* Being present at the reception during peak times to provide operational support to the team.
* Providing "hands‑on" support to the team, including check‑ins/check‑outs, handling guest requests, and other tasks.
* Actively interacting with guests and colleagues as an ambassador of the hotel.
* Ensuring that all relevant standards regarding quality, sustainability and FLHSS (Fire Life Health Safety Standards) in the Rooms Division area are understood and adhered to.
* Adhering to all applicable standards such as LQE (Leading Quality Experience), MOQA (Mandarin Oriental Quality Assurance), SDH (Service Delivery Handbook) and continuously promoting service excellence.
Qualifications
* Extensive knowledge of local attractions, restaurants, events and services.
* Familiarity with hotel management systems and booking software.
* Excellent communication skills in German and English; additional languages are a plus.
* Strong problem‑solving skills and the ability to handle conflict situations professionally.
* High social competence and sensitivity to cultural differences.
* High standards regarding personal hygiene, behaviour and appearance.
* Commitment to continuous improvement and service excellence.
* Charismatic personality with the ability to motivate and inspire others.
* Ability to collaborate with other departments to ensure seamless service.
* Willingness to provide "hands‑on" support and actively participate in daily operations.
* At least 3‑5 years of experience in a similar position in the hospitality industry, ideally in a luxury hotel.
Our Commitment to You
* Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so you can grow, continuously.
* MOstay: When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and attractive rates for you and your loved ones.
* Health & Colleague Wellness: Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
* Free meals: This initiative is designed to enhance employee well‑being by providing convenient and nutritious meal opportunities throughout your workday.
* Public transport ticket support (€365.00): As part of our commitment to promoting sustainability, we offer public transport ticket support.
The collective minimum gross monthly salary for this position is €2,263.00. There is a willingness to offer a higher salary depending on qualifications and work experience.
Seniority Level
* Mid‑Senior level
Employment Type
* Full‑time
Job Function
* Other
* Hospitality
We’re Fans. Are you?
If you share our passion for excellence, apply now.
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