ANDRITZ is embarking on a global transformation journey to redesign, standardize, and continuously improve global process standards within defined functional areas such as Finance, Supply Chain Management, Procurement, Treasury, Travel & Expense, and HR, enabled through its Global Business Services (GBS) model.
We warmly encourage applications from candidates across all regions and particularly welcome interest from South America and Asia, as we value diverse perspectives and global collaboration. The Contract Location would remain in your home country.
Key Responsibilities
Develops and maintains a long-term vision & strategy for GBS as part of GBS steering board and manages the execution of the defined vision & strategy, ensuring full alignment with ANDRITZ enterprise objectives and objectives of the business areas
Directs identification of GBS scope expansion and performance improvement opportunities and innovative, cost-effective solutions for those opportunities
Reviews demand and translates it into discrete service offerings, including associated cost recharge mechanisms
Manages GBS brand by driving communication of GBS success stories throughout the ANDRITZ enterprise
Develops a service- and continuous improvement-led culture where high levels of customer satisfaction are achieved continuously
Develops a customer satisfaction strategy based on measurement, external benchmarking, feedback mechanisms, and continuous improvement structures
Introduces performance measurement, monitoring, and reporting procedures which encourage excellence
Manages relationships with key stakeholders and builds effective working relationships with internal customers, including implementation of formal feedback mechanisms through customer council
Delivers on commitments, in line with agreed budgets and in line with Service Level Agreements (SLAs)
Creates an environment where skilled people are motivated and committed to the achievement of objectives
Ensures that employee performance management procedures including objective setting, appraisal and personal development are implemented
Provides guidance and advise on the recruitment, retention and management of staff to operate the GBS organization
Critical Competencies, Skills & Experiences required
University degree in Business, Finance, Procurement, HR or related fields
Minimum 15 years of relevant functional experience (Finance, Procurement, HR, etc.)
Minimum 8 years of GBS/ Shared Services management experience
Proven managerial abilities and leadership capabilities
Effective communication capabilities with all levels of personnel, in particular with senior leadership
Excellent oral and written communication skills
Proven transformation experience
Experience in setting up and leading cross-functional GBS or Shared Services Organizations in a global enterprise
Strong track record in driving performance improvements through a GBS model
Ability to lead on a strategic level and to expand the GBS service scope
Proven ability to build strong relationships with customers and senior leadership
Strong stakeholder management, negotiation and issue resolution capabilities
Shows continuous improvement mindset and drives best practices
We pursue a policy of equal rights and opportunities and do not discriminate against any applicants on the basis of gender, ethnic origin, religion, sexual orientation, disability or other protected characteristics. We promote diversity and equal opportunities and place exclusive emphasis on your qualifications, experience and skills that are relevant to the advertised position.
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