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Operations manager

Wien
AIDA Café- Konditorei
Director of Operations
Inserat online seit: 17 Dezember
Beschreibung

Operational Manager – Flagship AÏDA & Vienna City Center StoresVienna, Austria (City Center – Stephansplatz)**Full-Time | Weekends Required | Opening Hours: 8:00 – 23:00AÏDA — Vienna's iconic pink coffeehouse chain since 1913 — is looking for an experienced and dynamic Operational Manager to lead our flagship store next to St. Stephen's Cathedral and oversee additional city center locations.With over100 employees under your supervision, you will play a key role in upholding AÏDA's legendary Viennese hospitality and ensuring that every guest experiences "Tradition meets Future" — from the perfect coffee to a warm smile.Your Responsibilities • Oversee daily operations of multiple AÏDA locations in Vienna's city center • Lead,motivate, and inspire a large and diverse team of over 100 employees • Prepare and optimize weekly work schedules and shift plans • Ensureadherence to AÏDA service standards, hygiene, and quality guidelines • Maintain a positive, efficient, and customer-oriented work atmosphere • Act asa key contact between staff and management, ensuring smooth communication • Driveoperational excellence, staff training, and guest satisfactionYour Profile • Minimum 5 years of experience in F&B, hospitality, or restaurant management • Provenleadership skills and the ability to manage large teams • Strongorganizational and communication skills • Fluentin German and English (additional languages are a plus) • Hands-on, energetic, and highly reliable — especially on weekends • Passionate about Viennese coffeehouse culture and premium guest serviceWe Offer• A leadership position in one of Vienna's most recognized hospitality brands • Work in the heart of Vienna, surrounded by history and culture • Attractive compensation package and growth opportunities within AÏDA • A supportive team that values passion, quality, and traditionIf you are a strong leader with a heart for hospitality and a mind for efficiency — we'd love to meet you.**

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