We are seeking a skilled professional to manage our service operations globally.Job DescriptionThis role involves developing, implementing, and executing the service strategy for Green Hydrogen together with the Power-2X offering. The goal is to achieve revenue and sustainable growth for the division.The ideal candidate will have:Customer Service Management: Respond promptly to customer inquiries and complaints.Service Delivery: Manage after-sales services for timely and quality service delivery.Process Improvement: Enhance service delivery and efficiency.Remote Operation Center Oversight: Implement centers according to established standards.Lead the development of digital solutions for remote services.Lead, motivate, and develop a team of remote services personnel.Performance Monitoring: Measure and improve service performance using Key Performance Indicators (KPIs).Compliance: Ensure adherence to policies, standards, and regulations.The successful candidate will have:A technical degree/education in a relevant field.Minimum 5 years of experience in managing teams, preferably in service-oriented roles.Excellent English language skills (written and spoken). German is an asset.Exceptional interpersonal skills with proven ability to build strong relationships.Customer-focused approach with emphasis on collaboration.Excellent organizational skills with ability to prioritize and manage multiple tasks effectively.Outstanding communication skills (internal and external).Demonstrated problem-solving abilities and operational management experience.Willingness to travel up to 10-15% of the time.We value:Customer-focused personality with ownership for performance.High-performance mindset with ability to operate under tight deadlines.Ability to communicate, cooperate, and interact comfortably across cultures.Future-oriented thinking and interest in continuous development.Ability to work well within a team and foster collaboration.Proactive approach to tasks with positive mindset.