Location: Vienna, Vienna, AT, 1300
Flexible Work Arrangement: Onsite
Job Category: Fixed Base Operations (FBO)
Career Level: Professional
Requisition Id: 5735
Position Summary
For our Fixed Base Operations (FBO) at VIP Terminal Vienna-Airport, we are currently looking for a Customer Service Agent in full time.
Description
* First point of contact and courteous host at the reception desk, as well as taking excellent care of our guests in the exclusive lounge area
* Assistance with airside and landside transport of passengers and crews
Main Responsibilities
* Interaction with owners, passengers and crews of private aircrafts
* Valet parking, porter service and handling of luggage from and to the aircraft
* Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other services as per individual requests
* Processing of handling requests via email and telephone in German and English language and entering relevant data into our operation software FBOone
* Preparation of flight relevant documents for crews, booking system OCS
* Professional verbal and written communication to all stakeholders such as customers and third party suppliers, etc.
* Ensure cleanliness of our passenger and crew lounges
* Meet and exceed customer expectations by anticipating their desires, responding in a timely manner
* Promptly forwarding any customer's feedback to the superior, assisting with the development of continuous improvement measures
* Support your colleagues and superiors with other duties as required
Requirements
* General education degree and high class hospitality experience required, aviation experience and background is an advantage
* Fluent in German and English both written and verbal
* Additional languages such as French, Italian, Spanish, Russian or Arabic are a benefit
* A valid driver's license, Category B is mandatory
* Flexibility - willingness to work shifts (5.40 a.m. - 10.30 p.m., 7 days a week)
* Knowledge of Microsoft Office and web based applications is desired
* EU citizenship or valid Eu work permit
Desired Characteristics
* Charming and friendly personality with "Can-do Attitude" and willingness to go the "Extra Mile"
* Impeccable manners, interpersonal and communicational skills
* Thorough understanding of quality and service expectations of high-end clientele
* Good mental and physical health and the ability to work under pressure
* Readiness and ability to work independently and as part of a multicultural and dynamic team
* Teamwork and team-oriented behavior naturally is part of your daily routine
* Proactive offering and sales of additional services to our customers
Work Environment
We remunerate your performance with a yearly gross salary of € 35.000. Willingness for overpayment in accordance with your previous work experience and qualifications.
Jet Aviation also offers a performance based bonus payment, free parking and various discounts to employees.
If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application (cover letter, CV).
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