Managed Service Operations Associate (m/f/x)
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Kickstart your career where system alerts aren’t just noise—they’re your chance to create real solutions and shape the future from day one! Ready for cloud, SQL, and customer interaction? Become our operations hero—with heart and analytical smarts!
Beyond Now is an internationally leading ecosystem orchestration and digital platform provider, powering organizations to launch new services at speed and grow revenue in an era of cloud, IoT, AI and 5G by utilizing our digital platform and SaaS BSS. We're building our team globally with the best people, and that's where you come in.
What you’ll be doing:
* be responsible for operation and support activities for a complex public cloud-based platform for key account customers.
* tackle alerts, analyse tickets, build monitors, conduct complex technical analysis and independently find solutions.
* ensure sustainable solutions and defect fixes by consulting with our development teams, making them customer-ready. With quick perception, you’ll guide customers in the right direction.
* maintain and expand monitoring systems to recognize system anomalies at an early stage and act preventatively.
* continuously identify opportunities to enhance and automate processes, bring in your own ideas and make effective use of AI technologies where possible, while actively sharing knowledge and experiences with others.
* support people, juggle several inquiries and troubleshoot logs, while embracing customer satisfaction and improvements with your cross‑functional team of technology enthusiasts.
What you bring to the role:
* You have a completed IT education (apprenticeship, HTL, FH, TU – in Software Engineering, Design & Management, Information and Computer Engineering, Data Analyst or similar) or comparable self‑learned IT skills and adequate courses.
* You have first relevant experience with relational databases SQL, PLSQL (log analyses) – from professional, student, private projects or internships (0.5–3 years is beneficial) – and knowledge in Java (at least reading). These are must haves.
* Additional skills (not a must): basic skills in Linux/Unix, scripting language (e.g. Ansible, Python) and/or cloud technologies. Experience with Cloud Operation, customer support, or DataDog is nice to have.
* You have a broad interest in cloud technologies, solving difficult problems, analyzing problems and using AI technologies to improve efficiency, with an awareness of their limitations.
* You learn continuously, think analytically and work independently, utilize your network and can hand over things.
* You excel at prioritizing tasks and maintain a positive attitude. Even during tough situations, you are unflappable under pressure, resilient to feedback and open.
* You can balance customers’ and cross‑functional team needs. As an inspiring outgoing team player, you actively listen and proactively suggest solution‑oriented ideas. You enjoy interacting with customers and aim to help them.
* You explain issues tailored to your target audience with excellent communication skills in English (German is an asset).
What’s in it for you:
* A few Beyond Now AT Benefits (more to come – stay curious!): No core time, home office, meal voucher, job ticket, modern office infrastructure, free parking, events & gifts, onboarding & buddy, Klimaticket contribution, training & development, and many more.
* Development: early career seekers wanting a different path but staying in technology – gain mentorship, impact and growth.
* Way of Working: It never gets boring. Get a broad insight in an interesting complex SaaS enterprise BSS platform and marketplace integration. Work self‑organized with international customers, while keeping high standards for software quality and customer care.
* State of the art: Work with cutting‑edge technologies and expand cloud knowledge through self‑driven initiatives, research, and learning from subject‑matter experts while keeping a start‑up mindset.
* Joy: Become part of a team that’s there to help and laugh with you. Good cooperation and togetherness are essential elements of our company philosophy.
* Compensation: The minimum salary is EUR 3,200 gross/month (14×) on a full‑time basis. We also offer a salary in line with the market, depending on your specific qualifications and professional experience.
* Be “Beyond”, find out more about us and what’s in it for you on our website https://www.beyondnow.com/en/company/careers/work-at-beyond/
How to apply:
* Apply online through the application tool https://beyondnow.hirehive.com/ and upload your well‑structured informative CV in English!
* Please note that we cannot accept applications via e‑mail or private messages; we are happy to help via e‑mail if you have any questions.
* Contact via e‑mail for questions: Angelika Kölbl-Theußl, Beyond Now, welcome@beyondnow.com (please use this for questions instead of PM), Johann Schreiner‑Str. 3, 8074 Raaba‑Grambach.
* A diverse and international team of unflappable ones, birds of paradise, hiking enthusiasts, connectors, and bridge builders are waiting for you!
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