Strategic Account Manager – Austria (Vienna)
Join to apply for the Strategic Account Manager – Austria (Vienna) role at b2match
Strategic Account Manager – Austria (Vienna)
3 weeks ago Be among the first 25 applicants
Join to apply for the Strategic Account Manager – Austria (Vienna) role at b2match
Are you a strategic thinker with a talent for building long-term client relationships? Do you enjoy analyzing customer needs, identifying growth opportunities, and driving account expansion? If so, b2match is looking for you!
About The Role
As a Strategic Account Manager, you will take full commercial ownership of key accounts, ensuring customer retention, growth, and long-term success. You will work closely with decision-makers to develop high-value partnerships, maximize account potential, and expand business opportunities over time.
What You’ll Do
* Manage and grow strategic accounts
* Develop strong relationships with key stakeholders at decision-making levels.
* Identify upsell opportunities and drive account expansion.
* Monitor and mitigate churn risks, addressing competitive threats.
* Create data-driven strategic account plans to maximize customer success.
* Collaborate with internal teams, including Sales, Customer Success, and Product.
What You’ll Focus on in the First 90 Days
* Analyze assigned customer portfolios, mapping key stakeholders and decision-making processes.
* Identify pain points, budget structures, and unmet customer needs.
* Assess churn risks and potential threats from competitors.
* Uncover revenue opportunities by identifying service gaps and expansion potential.
* Engage less-active stakeholders, especially those involved in budgeting and procurement.
* Develop strategic account plans to track progress against customer goals and business growth potential.
What You Bring
* 5+ years of experience in account management, enterprise sales, or customer success.
* Strong relationship-building and negotiation skills.
* Experience in B2B SaaS, tech, or professional services (event industry experience is a plus).
* Ability to develop long-term strategic account plans and retain key clients.
* Fluency in English (C1 or higher), other languages are a plus.
* Based in Vienna.
Why Join Us?
* Pioneering Role
o Strategic Account Manager is a new role for b2match where you will have autonomy and plenty of opportunity to define the role and its impact within the company
* Trusted Brand
o Founded in 2013, we’re a well-established company in the event management software industry, as evidenced by frequent customer referrals and consistently positive word-of-mouth
* Bonus model based on revenue share
o You will be directly rewarded for your efforts in driving account growth and expansion
* Collaborate with Industry Experts
o Work alongside a team of professionals who are passionate about event management and technology, gaining and sharing valuable insights and experiences
* A Role That Builds Versatile Skills
o This position offers the chance to hone a wide range of skills, from account management and strategic thinking to leadership and negotiation, preparing you for future challenges.
* Hybrid work setup
o Work flexibly with a mix of remote and in-office days at our Vienna office. Enjoy the benefits of both remote work and in-person collaboration while staying connected through regular meetings and team gatherings.
Ready to make an impact? Apply now!
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Software Development
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