Account Executive
About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.
Role Overview
As an Account Executive your main task will be to provide support to new and existing accommodation partners, contacting, informing and advising them about how to meet the demands of the visitors on the Booking.com website, and effectively manage the assigned account portfolio through efficient virtual means (e.g., phone calls) to achieve company objectives. You will also build the accommodations webpages and train the new accommodations on how to use Booking.com’s extranet and how to use the systems that can improve their availability and supply. Furthermore you will offer support to the Account Managers with various tasks at the office.
Key Job Responsibilities and Duties
* Day-to-day proactive communication with partners in your region by telephone, by internal messaging and occasionally in person to assist with the development of the business;
* Building productive relationships with partners to ensure that they offer the best availability and rate structure;
* Discuss opportunities with partners that will help improve business by using Booking.com BV’s internal tool of priority setting;
* First point of contact for key local accommodation partners, answering questions and queries, taking action as needed;
* Participation in weekly team learning in your office;
* Advise accommodation partners regarding their (potential) webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions;
* Liaison person for properties to contact when they have questions by phone and the Account Managers are unavailable;
* Providing support to properties or Booking.com BV in building the webpage for accommodations and/or maintaining property information on the Booking.com website;
* Verify that the website has accurate information on properties and pictures of newly registered accommodations;
* Delivering training by phone to new and or existing properties on how to use Booking.com’s extranet and rates & availability system;
* Providing properties with information and advice mainly by phone, including follow-ups;
* Looking after IT/administrative related tasks;
* In consultation with the Account Managers, provide information support to Booking.com BV for new and existing accommodations;
* Conduct daily/weekly rate and availability checks on various platforms;
* Assist in the preparation of market visits, operational planning and projects;
* Assisting in additional tasks and projects when needed;
* You will also need to be versatile, flexible and adapt quickly to the latest guidelines/changes from Booking.com BV.
Qualifications & Skills
* Great face-to-face and telephone communication skills;
* Fluent in Korean and English language;
* Affinity/experience within e-travel and/or hotel/travel industry is a plus;
* Proactive, sense of responsibility and can work independently;
* Ability to convince partners on the phone to implement suggestions;
* Quick and resourceful, flexible, accurate, strong analytical and an eye for detail;
* Team player, motivated and enjoys to work in e-travel and hospitality;
* Business focused;
* Positive attitude;
* Hotel School or University background preferred;
Benefits & Perks - Global Impact, Personal Relevance
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
* Annual paid time off and generous paid leave scheme including parent, grandparent, bereavement, and care leave;
* Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country);
* Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit;
Inclusion at Booking.com
Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”
Read all about Inclusion and the Employee Resource Groups (ERGs) at Booking.com.
Application Process
* Let’s go places together: How we Hire
* This role does not come with relocation assistance.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
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