Job Description
Key Responsibilities:
* Provide hands-on and remote support for hardware, software, and network issues for employees across Austrian and German sites. Occasional travel to nearby sites, all within a 20-minute distance from the main office.
* Act as primary contact for procurement and vendor management: handle quotes, orders, inventory, and coordinate with suppliers.
* Use Microsoft 365 to resolve part of the incidents and requests.
* Manage Apple device fleet using Jamf Pro; ensure proper configuration and maintenance.
* Manage Windows device fleet using Intune; ensure proper configuration and maintenance.
* Use ServiceNow for ticketing, incident tracking, and knowledge base updates.
* Execute basic infrastructure changes, working with infra and network teams based in Paris.
* Apply ITIL best practices in Helpdesk operations.
* Maintain documentation and templates for staff onboarding/offboarding and technical procedures.
* Ensure curative and preventive maintenance of IT equipment (laptops, mobile phones, copiers, etc.).
* Support rights management for devices and copiers.
* Foster a positive, collaborative team environment, both on-site and remotely.
Qualifications
Education:
* Degree in Computer Science, BTS, or equivalent (minimum +2/+3 years post-secondary).
Experience:
* Proven experience in IT support, ideally in a multi-site or international context.
* Solid knowledge of Apple technologies and M365/Intune.
* Experience with ServiceNow and ITIL practices preferred.
Skills/Abilities:
* Strong autonomy, reliability, and ability to communicate clearly (written and oral).
* Excellent organizational skills, sense of priorities, and pragmatic problem-solving.
* Empathy, team spirit, and adaptability.
* Fluent English required; German is a plus.
Additional Information
We innovate. We help communities thrive.
VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.
The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.
We feel supported. You will too.
VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:
* Pay: Competitive pay and shareholder equity (VusionGroup to add pay, based on state requirements or if relevant)
* Schedule: A flexible, hybrid work schedule
* Health Benefits: Company Doctor
* Pay: Competitive pay and shareholder equity (VusionGroup to add pay, based on state requirements or if relevant)
* Schedule: A flexible, hybrid work schedule
* Health Benefits: Company Doctor
* Company merch and presents
* Notebook (can also be used privately)
* Good public transport connections w/ financial support
* ⏲️ Flexible working hours
* Home Office
* No dresscode / casual style
* No All-In contract
* ⛹️ Team Events
* Beautiful Mur in walking distance
* ♿️ Accessibility
* Bicycle parking
* ️ Canteen with different meals and financial assistance
* Nearby kebab
* Fresh fruits
* ☕️ Coffee, tea, water, …
* Electric charging station
* Airport Graz nearby
* ️ Multiculturality – Hanging out with colleagues from all around the world
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A minimum basic salary of EUR 3.175 gross per month for full-time employment applies to the advertised position with a willingness to pay depending on the actual qualifications.