Updated: 16 April 2026
Freelance | 8–20 hrs/week | Remote (EU/UK)
Are you an experienced customer success manager who instinctively spots gaps in client engagement and understands the practical realities of managing customer relationships? Do you have 8 to 20 hours per week available alongside your main job or consulting projects? Join us in shaping how AI understands and applies customer success expertise at scale.
About The Role
10x Team connects expert freelancers with leading AI labs building next-generation models. We are looking for knowledgeable customer success managers based in the EU or UK to enhance the accuracy, depth, and real-world relevance of AI-powered customer management systems.
What You Will Do
* Review and refine AI-generated outputs related to customer success, client engagement, support processes, and practical aspects of customer management
* Evaluate AI responses for accuracy, practicality, and compliance with real-world requirements
* Draft realistic customer scenarios based on your direct professional experience
* Create scenario variations from different perspectives (e.g., customer success manager, client, support team, or stakeholder)
* Identify gaps, oversights, or weak reasoning in AI-generated customer success content
In simple terms: You will assess and improve AI-generated content, ensuring it reflects authentic customer success reasoning, real client relationships, and practical procedures. Rather than conducting traditional customer success work, you’ll apply your expertise to help AI systems understand and reason about customer success processes at scale.
Who You Are
* A senior‑level customer success manager with significant professional experience within the EU or UK
* Experienced in advising on, developing, and executing customer success strategies
* Skilled at evaluating client engagement processes, customer requirements, and complianceComfortable working independently and providing structured, critical feedback
* Available for 8–20 hours per week, with prompt availability
Why Join
* Flexible, fully remote freelance work that fits your current commitments
* Apply your customer success expertise in a rapidly evolving, high-impact AI environment
* Directly contribute to building advanced AI customer management systems
* Free access to our in-house AI Academy to further develop your AI skillset
* Clear onboarding, structured tasks, and ongoing opportunities for collaboration
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