Nike Operational Teamleiter (Lead) (w/m/d) – 38.5 (h) – NFS Salzburg As a Lead, you will play a key role in delivering an exceptional customer experience and managing store operations. You will coordinate team members, support the management team, ensure Nike standards are met, and act as a Brand Ambassador.
Responsibilities
Utilize your expertise in exclusive customer service and product knowledge to create a unique Brand Experience for shoppers.
Coordinate, coach, and motivate team members and provide a great working environment.
Support the Management Team to achieve sales goals, including digital services, visual merchandising, promotions, and store layout.
Ensure all Nike standards and guidelines are followed.
Act as a Brand Ambassador for Nike initiatives.
Back‑of‑House Position – oversee inventory, receiving, and visual presentation of products.
Commercial
Support a team from receiving to inventory accuracy and visual presentation.
Ensure a smooth "Door‑to‑Floor" process so the sales floor is always stocked and branded.
Collaborate with the Department Leader to coordinate receiving, presentation, and visual merchandising.
Implement monthly Nike initiatives and provide feedback.
Use reporting tools with your Coach to make the best commercial decisions.
Lead by example to achieve accurate inventory numbers and meet digital requirements.
Athlete Experience
Ensure the team is fully equipped to deliver a high‑quality Athlete (employee) experience.
Plan team‑engagement activities such as Nike Community Ambassador programs.
Participate in hiring and onboarding of new staff.
Create work plans accounting for availability, assignments, and postings.
Promote and nurture positive Nike culture in the store.
Consumer Experience
Lead by example to deliver outstanding service on the sales floor.
Provide resources so the team is knowledgeable about the Nike brand and consumer service.
Complete required training and share athlete service knowledge.
Use data and analytics to gain deeper insights and continuously improve with the Store Leadership Team.
What You’ll Get
Year‑to‑year salary based on a minimum of €2,362 brut per month (full‑time); pay adjusted for experience.
7‑month fixed‑term contract with potential extension.
Variable bonus opportunity.
Staff discounts in-store and online.
Extensive training and product training.
Flat hierarchy, inclusive environment, and dynamic team.
Employee apparel to represent Nike and promote team spirit.
Access to exclusive training content.
What You Bring
Passion for Nike and/or sport.
At least 4 years retail experience.
At least 2 years team‑lead experience.
Excellent German language skills.
Strong communication and teamwork abilities.
Organized and prioritization skills.
Proactive, open, and customer‑first attitude.
Willingness to work weekends and shifts.
EEO Statement NIKE, Inc. promotes equal opportunity. We examine qualified applicants without regard to ethnicity, origin, religion, nationality, age, sexual orientation, gender, gender identity, veteran status, or disability.
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