Job Description
The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. The Key Lead is part of the store leadership team, responsible for driving store performance through customer experience and team achievement of daily sales.
What You’ll Do
* Opening and closing routines
* Product Knowledge & Brand Awareness
* Business Understanding
* Proactive Thinking
* Attention to Detail
* Register/Point of Sales use
* Asset Protection
* Visual Displays
* System Skills
Work Schedule Requirements
Schedule varies weekly; at least 20 hours per week required, including availability on weekends and holidays. Hours may increase during peak times.
Qualifications
* High School Diploma or G.E.D. preferred
* At least 1 year of retail experience preferred
* Fluent in English & German (CEFR B2)
* Customer focus, communication, interpersonal skills
* Fashion trend knowledge, assertiveness, adaptability, stress tolerance
Additional Information
Starting salary: 30,000 Euros gross/year, with potential future adjustments. Benefits include quarterly sales bonuses, merchandise discounts, flexible schedules, career advancement opportunities, and more.
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