Qld service & warranty manager

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Do you thrive on delivering expert aftersales support while leading a high‑performing service team? Are you the kind of leader who can balance customer care, compliance, and workshop excellence all at once?

VDI (Vehicle Dealers International) Australia is a proudly Australian, family‑owned business and the national distributor of Yutong buses and coaches. Yutong is the world’s largest manufacturer of buses, including the world’s number one battery electric city bus, the Yutong E12.

We are seeking a Queensland Service & Warranty Manager to join our Eagle Farm workshop and support our expanding operations nationwide. This is a hands‑on leadership role, working closely with the Service, Parts and Workshop teams while reporting to the East Coast Workshop Manager. The successful candidate will play a key role in overseeing daily workshop operations while setting the standard for workmanship, safety and team performance.

About the Role

As a Queensland Service & Warranty Manager, you will be responsible for leading and coordinating aftersales operations across service, warranty, and workshop functions, ensuring timely delivery, high‑quality standards, and compliance with safety and regulatory requirements. You will build strong client relationships by managing communication, resolving issues, and driving customer satisfaction, while identifying opportunities to enhance service performance and loyalty.

Key Accountabilities

Operational Responsibilities

• Coordinate with Sales to agree realistic delivery timelines and manage customer expectations
• Maintain clear and consistent communication with customers on job progress and updates
• Oversee vehicle check‑in processes to ensure quality and defect‑free intake
• Manage PDI and new vehicle preparation in line with customer specifications
• Coordinate third‑party contractors to deliver work safely, on time, and to required standards
• Manage and oversee warranty repairs in line with OEM requirements and guidelines
• Ensure compliance with relevant regulations, company policies, and service standards
• Maintain a safe, clean, and organised workshop environment at all times
• Build and maintain strong customer relationships to support retention and service growth
• Lead and support the service team to deliver consistent operational and customer outcomes
• Manage post-sales service delivery to ensure customer satisfaction and service quality

Main Tasks

• Deliver agreed service targets across workshop productivity, customer satisfaction, and parts and service growth
• Monitor market trends, customer feedback, and competitor activity to identify service opportunities. Implement service standards, processes, and systems in line with internal and OEM guidelines
• Analyse service performance and report on key operational metrics to management
• Drive continuous improvement initiatives to enhance service quality and efficiency
• Plan and manage workshop capacity, staffing levels, and resource allocation
• Oversee warranty, recall, and goodwill processes in line with compliance requirements
• Recruit, onboard, and performance manage service team members in line with company guidelines
• Support training and development initiatives to build team capability and technical skills
• Collaborate with Sales, Parts, and other departments to improve overall business performance
• Ensure compliance with safety, environmental, and waste management regulations

Skills and Experience

• Automotive trade qualified, preferably Diesel Fitter / Heavy Vehicle Mechanic
• Heavy Vehicle Workshop Management experience necessary
• HVRAS (Heavy Vehicle Registration Assessment Scheme) Qualified desirable

Why Join VDI Australia

At VDI Australia, we invest in your growth. Comprehensive in‑house training is provided to ensure you build confidence, expand your technical skills, and stay up to date with evolving vehicle technology.

We are DRIVEN by our company values: Dedication, Responsibility, Innovation, Value, Excellence and Nurture. These values shape the way we support our people, our customers, and our wider community.

This is an excellent opportunity to join a nurturing, respected, and well‑established business that offers ongoing training, genuine career development, and a friendly, inclusive team that truly cares about its people. If you are passionate about delivering exceptional service with honesty and integrity, we want to hear from you!

VDI Australia is an equal opportunity company that encourages and supports diversity and inclusion in all our workplaces.