End User Support L1 (Fluent German and English)
End User Support L1 (Fluent German and English)
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Human Resources Manager @ Cogent Networks | Tech Recruiting
About Cogent Networks:
Cogent Networks is a leading provider of IT solutions and services, dedicated to delivering high-quality technical support and infrastructure solutions to our clients across the globe. We pride ourselves on offering innovative, reliable, and customer-focused IT services that empower businesses to achieve their goals.
Job Description:
Cogent Networks is seeking an experiencedEUC L1 Desktop Support Engineerto join our team in Vienna, Austria, on a 1-year B2B contract. In this role, you will be responsible for delivering IT support services, managing desktop devices, troubleshooting hardware and software issues, and ensuring operational excellence at the site.
Responsibilities:
* Manage desktop devices (hardware, software, and connectivity) incidents through to resolution.
* Providestandard hardware and software supportfor operating systems and office applications throughout the device lifecycle.
* Troubleshoot and resolve complex technical issues, includingSCCM knowledge, reimaging, migrations, VPN, MDM, blue screen errors, GP updates, and OU-related tasks.
* Handle hard and soft break-fix services for laptops and desktops.
* Optimize and maintain the configuration of desktops, including patch updates, hardware replacements, and spares management.
* Analyze service desk calls and incident data to identify training requirements and potential automation solutions.
* Manage and troubleshoot issues related toOST and PST filesin email clients.
* Ensure that each desktop device is installed with the appropriate image and complies with security profiles, including anti-virus monitoring.
* Provide VIP deskside support as per the contract and act as the onsite IT contact for urgent IT-related issues.
* Support and troubleshoot Microsoft Lync, VPN, mobile devices, and AD-related tasks.
* Ensure adherence to ITIL processes for incident, change, problem, and service request management.
Requirements:
* Fluency inGerman (local language)for both speaking and writing is required.
* Strong knowledge ofWindows, MAC, iOS, and IMAC troubleshootingand deskside support.
* Expertise inSCCM, reimaging, migrations, VPN, MDM, and blue screen error troubleshooting.
* Knowledge ofGP updates, OU management, OST, and PST troubleshootingis required.
* Experience withWindows 7 OSand modern operating systems.
* Expertise in asset management and VIP support is highly desirable.
* Hands-on experience withService Management tools (e.g., ServiceNow).
* Proficiency in EUC tools, remote support tools, Microsoft Office Suite, and Outlook.
* Knowledge of Active Directory and hands-on experience with smart hands and feet support.
* Familiarity with ITIL processes, including incident, change, and problem management.
* Good understanding ofVPN, Lync, and mobile device support.
* Strong interpersonal and communication skills, leadership qualities, and logical thinking.
* Associate degree (A.A.) or equivalent technical education is required;Bachelor’s degree preferred.
* Contract Duration:1 year (B2B)
What We Offer:
* Competitive remuneration based on a B2B agreement.
* An opportunity to work with Cogent Networks, a trusted leader in IT services.
* A dynamic and supportive work environment.
* Opportunities to enhance your technical skills and grow your career.
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If you meet the qualifications and are interested in this opportunity with Cogent Networks, we encourage you to apply by submitting your CV
Join us and be a part of our dedicated and innovative team!
Job Type: Full-time
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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