We are seeking an experienced SAP Service Delivery Manager with expertise in SAP project management and delivery. The ideal candidate will be responsible for managing SAP S/4HANA implementation and migration projects, providing Application Management Services (AMS) support, and ensuring project success across all phases. You will oversee project governance, SOW, SLA, KPI, and risk management while collaborating with internal SAP teams and external consultants. Additionally, you will support pre-sales activities, drive business growth through opportunity identification, and foster strong stakeholder relationships to ensure alignment with business objectives. Key Responsibilities:Manage SAP projects as a Service Delivery Manager, ensuring successful execution across all phases (planning, implementation, closure)Provide Application Management Services (AMS) support and coordinate with SAP Basis teams for optimal system performanceLead SAP S/4HANA implementation and migration projects, ensuring alignment with business objectivesOversee project governance, reportingWork on SOW, SLA, KPI, problem, risk, and change management to ensure complianceCollaborate closely with both internal SAP teams and external consultantsEnsure project objectives are met regarding costs, timelines, and qualitySupport pre-sales activities, account mining, and opportunity identification to drive business growthFoster strong relationships with stakeholders to ensure alignment and support throughout project lifecycleJob RequirementsMust-Have Skills:Relevant Experience : 5+ years in SAP project management (SAP ECC 6.0 and S/4HANA), demonstrating a solid understanding of project lifecycleSAP Knowledge : Hands-on experience with SAP Production and Planning (PP) and SAP Sales and Distribution (SD) modulesProject Management : Strong skills in managing project phases, governance, and stakeholder engagement, with a focus on delivering resultsLanguages : Proficient in German and English, both spoken and writtenITIL Knowledge : Familiarity with the ITIL 4.0 framework to enhance service management practicesTools : Experience with incident handling tools (ServiceNow, Remedy, JIRA)Good-to-Have Skills:Industry Experience : Background in Electronics or Manufacturing sectors for contextual understanding of business needs.Education : Degree in (Business) Computer Science or comparable qualification, providing a strong technical foundation.Certifications : SAP and project management certifications (PMI, Prince, etc.) to validate expertise and commitment to best practices.AI and Automation : Knowledge of AI and automation from a project management perspective to leverage emerging technologiesInterpersonal Skills : Strong stakeholder engagement and interpersonal abilities to foster collaborationWhat's next:It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.Diversity & InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!About usWe are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.Key Points to Remember:• Legitimate job offers only follow interviews conducted with our hiring managers or clients.• We will never ask for payment at any stage of the recruitment process.Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.
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