Responsibilities for this Position
Location: Vienna, Vienna, AT, 1300
Flexible Work Arrangement: Onsite
Career Level: Professional
Requisition Id: 5735
Position Summary
For our Fixed Base Operations (FBO) at VIP Terminal Vienna-Airport, we are currently looking for a Customer Service Agent in full time.
Description
* First point of contact and courteous host at the reception desk, as well as taking excellent care of our guests in the exclusive lounge area
* Assistance with airside and landside transport of passengers and crews
Main Responsibilities
* Interaction with owners, passengers and crews of private aircrafts
* Valet parking, porter service and handling of luggage from and to the aircraft
* Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other services as per individual requests
* Processing of handling requests via email and telephone in German and English language and entering relevant data into our operation software FBOone
* Preparation of flight relevant documents for crews, booking system OCS
* Professional verbal and written communication to all stakeholders such as customers and third party suppliers, etc.
* Ensure cleanliness of our passenger and crew lounges
* Meet and exceed customer expectations by anticipating their desires, responding in a timely manner
* Promptly forwarding any customer's feedback to the superior, assisting with the development of continuous improvement measures
* Support your colleagues and superiors with other duties as required
Requirements
* General education degree and high class hospitality experience required, aviation experience and background is an advantage
* Fluent in German and English both written and verbal
* Additional languages such as French, Italian, Spanish, Russian or Arabic are a benefit
* A valid driver's license, Category B is mandatory
* Flexibility - willingness to work shifts (5.40 a.m. - 10.30 p.m., 7 days a week)
* Knowledge of Microsoft Office and web based applications is desired
* EU citizenship or valid Eu work permit
Desired Characteristics
* Charming and friendly personality with "Can-do Attitude" and willingness to go the "Extra Mile"
* Impeccable manners, interpersonal and communicational skills
* Thorough understanding of quality and service expectations of high-end clientele
* Good mental and physical health and the ability to work under pressure
* Readiness and ability to work independently and as part of a multicultural and dynamic team
* Teamwork and team-oriented behavior naturally is part of your daily routine
* Proactive offering and sales of additional services to our customers
Work Environment
We remunerate your performance with a yearly gross salary of 35,000. Willingness for overpayment in accordance with your previous work experience and qualifications.
Jet Aviation also offers a performance based bonus payment, free parking and various discounts to employees.
Management and operations staff are provided with training and development opportunities to enhance their expertise and career growth.
Application
If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application (cover letter, CV).
Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advanced based upon their individual skills and abilities and without regard to an individual's race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (EEO status). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.
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