ACROBiosystems is a worldwide leader in developing and manufacturing recombinant proteins. We are committed to excellence in providing quality products and services and accelerating the process of target therapeutic development. We are looking for an Inside Sales Specialist to support sales and customer service in the Euro region. In this position, you will ensure that all customer needs are promptly addressed while exercising the highest level of customer service. A qualified candidate must have passion for excellence and be eager to advance in high energy and goal driven culture. The position could be be based in Hungary, Poland, the Czech Republic or Austria.
Responsibilities
* Confer with customers by phone, email and live chat in a timely, friendly and professional manner and provide information about products and services, take and enter orders, and obtain details of inquiries or comments.
* Build a rapport and long-lasting relationship with customers and provide innovative solutions to their needs and challenges along with exceptional customer service experience.
* Collaborate with internal functions to ensure customer requests and questions are handled appropriately and promptly.
* Take ownership of customer database; research accounts, identify key players and generate interest
* Solicit with commercial team sales leads from customer phone calls.
* Assist with marketing data collection and campaigns.
* Perform customer support projects and other duties assigned.
Qualifications
* Bachelor's degree required, biology or related discipline preferred
* 1+ year of experience in sales support, inside sales, or customer service required
* Outstanding organizational skills with the utmost attention to detail
* Exceptional communication skills and professional presence
* Innovative problem solver, results minded and solution focused
* Effective team player with the ability to work independently
* Highly organized and able to efficiently multitask
* Passion to positively promote and drive success on company initiatives
* As an international company, we require English and German as an asset.
About the Company
ACROBiosystems Group, founded in 2010 and listed in 2021, is a biotechnology company aimed at being a cornerstone of the global biopharmaceutical and health industries by providing products and business models innovation. The company spans across the globe and maintains offices, R&D centers, and production bases in over 10 different cities within the United States, Switzerland, England and Germany. ACROBiosystems Group has established numerous long-term and stable partnerships with the world's top pharmaceutical enterprises, including Pfizer, Novartis, and Johnson & Johnson, and numerous well-known academic institutes. The company comprises of several subsidiaries such as
A
CROBiosystems,
b
ioSeedin,
C
ondense Capital, and ACRO
D
iagnostics.
ACROBiosystems' brands include FLAG, Star Staining, ViruStop, Aneuro, ComboX, GENPower, and many others. Its main products and services are recombinant proteins, kits, antibodies, scientific services, and other related products. ACROBiosystems employs a strict quality control system for its products that are used in biopharmaceutical research and development, production, and clinical application. This includes targeted discovery and validation, candidate drug screening/optimization, CMC development and pilot production, preclinical research, clinical trials, commercial production, and clinical application of companion diagnostics.
Through the continuous development of new technologies and products, ACROBiosystems Group creates value for the global pharmaceutical industry and actively empowers our partners. The company is dedicated to accelerating the drug development process, including targeted therapies, immunotherapeutic drugs, and its clinical applications, and contributes to global health.