At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams' achievements. We strive to create an inclusive and diverse culture where everyone's contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they're inspired to unleash the power of innovation for a better world together, anything is possible.
Aufgaben
The impact you'll make
Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems. Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software. Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues. Ensures that engineers are current with the latest upgrades and/or new releases. May be involved in customer installation and training programs. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
What you'll do
* Lead a team of Global Product Support engineers
* Manage to generate and release installation, maintenance, and upgrade procedures for new and existing hardware
* Establishes and maintains lines of communication with HW engineering and SW development on design, reliability, to solve product issues and production problems
* Resolve escalations and drive corrective actions with respective owners; Integrate common escalations into engineering programs to address recurring tool issues
* Ensure suppliers' quality performance for consistent and reliable products
* Conduct design reviews with cross-functional teams and stakeholders to establish requirements and assure proper resourcing for tool installs, field upgrades. Contribute to design reviews to resolve hardware escalations.
* Generate and release installation, maintenance, and upgrade procedures for new and existing hardware.
* Serve as the Single Point of Contact for field or regional technical hardware responses.
* Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
* Ensure successful implementation of FIF products and CIP retrofits, including coordination of unreleased hardware documentation
* Support field readiness deliverables and develop supporting documentation such as maintenance procedures and training materials
* Execute projects for product development/improvement, product quality, and customer support
* Support for new products and continuously improved Beta versions; Collect customer data and feedback during beta evaluations and report lessons learned
* Participate in program and product audits to ensure product safety and compliance
* Work with Technical Publications on documentation templates and processes for document release
* Frequent customer business visits
Profil
* Minimum of 7 years of related experience in semiconductor systems engineering with a higher education Electrical / Mechanical engineering or a related field; or equivalent experience