Overview
Senior Platform Architect role at ServiceNow. You will be part of the Customer Excellence Group. Our purpose is to accelerate platform adoption and improve customer outcomes through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on experiences from thousands of customer engagements.
Responsibilities
* You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
* Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
* Provide a variety of architectural knowledge across multiple workflows.
* Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
* Translate goals to outcomes into a customer roadmap.
* Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
* Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
* Manage technical governance, and a delivery operating model and governance.
* Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
* Support the sales effort by scoping and estimating the engagement and change orders.
* Be an active contributor of leading practices and expertise related to the ServiceNow platform.
Qualifications
* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry.
* 8+ years progressive experience as part of a professional services organization; or equivalent education/experience
* Management consulting experience
* Language proficiency in English and German (C level)
* Creativity with comfort running programs independently within a "startup-paced" environment
* Success driving complex issues through analysis and resolution
* Industry domain expertise
* Large program experience leading architecture and design
* Enterprise architecture experience
* Cloud application technology experience
* ServiceNow certifications in aligned workflow
* Ability to travel
* Right to work in the country where you have applied
Additional Information
Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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