*German-speaking Collections Team Leader - Join a fast-growing international company in Malta
Are you a motivated
Team Leader*
with a passion forcoaching people and driving high performance?
Our client - a leading international company in the financial services and collections industry - is looking for an experienced German-speaking Team Leader to guide a dynamic team of over 30+ Collections Agents.
If you thrive in a fast-paced environment, enjoy helping teams grow, and love turning challenges into achievements, this could be your next big career move abroad
What You'll Be Doing
Lead & Inspire the Team
* Manage, mentor, and develop a talented collections team of 30+ agents
* Create a motivating work environment where everyone feels supported and valued
* Set clear goals, track performance, and celebrate success together
Drive Performance & Deliver Results
* Oversee daily operations including scheduling, workflow management, and KPIs
* Provide regular coaching, feedback, and training to help your team reach new levels of performance
* Ensure all collections activities meet company standards and regulatory requirements
Support Exceptional Customer Service
* Handle escalations with professionalism and empathy
* Maintain strong relationships with customers and internal teams
* Continuously improve processes to enhance both efficiency and customer satisfaction
Reporting & Continuous Improvement
* Monitor performance metrics and analyze results to identify trends and improvement areas
* Prepare performance reports and share insights with senior management
* Collaborate cross-functionally to drive operational excellence
Requirements
*What You Bring*
* Proven experience leading teams of 20+ people - ideally in collections, customer service, or contact centre environments
* A strong background in financial services or a related field
* Excellent communication skills in German and English (both written and spoken)
* A hands-on leadership style with a natural ability to motivate, coach, and inspire
* Confidence working with CRM systems, collections tools, and MS Office
* A proactive mindset and passion for helping teams and customers succeed
Benefits
*Why Apply?*
You'll be joining a company that values people-first leadership, growth opportunities, and collaboration across borders.
If you're ready to lead, learn, and make an impact in an international environment -
Next Job Abroad
would love to help you take this step
Additional Perks
* Monday-Friday schedule
* Relocation package included for candidates relocating to Malta
* Friday drinks at the office
* And more