This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Customer Success Manager, EMEA. In this role, you will have the opportunity to drive product adoption, enhance customer health, and ensure long-term value for our partner's most complex and largest enterprise customers. Your expertise will shape the support for a diverse clientele, ranging from rapidly growing teams to established public companies. This position requires a strong understanding of a highly configurable product, providing insight into how customers can effectively integrate these solutions into their hiring processes.
Accountabilities
* Partner with upmarket customers to drive product adoption and retention.
* Manage a strategic portfolio of approximately 20 enterprise customers with significant ARR.
* Foster multi-threaded relationships and proactively monitor customer health.
* Collaborate with Sales, Product, Support, and Operations teams to align stakeholder communication.
* Tailor configurations and create training to meet specific customer needs for successful outcomes.
* Anticipate risks and support customers through evolving workflows.
Requirements
* Minimum of five years of customer success experience in B2B SaaS.
* Proven ability to manage strategic customer accounts exceeding $2m in ARR.
* Experience working with complex, configurable products.
* Strong communication skills to convey complex concepts simply.
* Detail-oriented with a focus on timely follow-ups and CRM updates.
* Curiosity to explore product details and adaptability to customer needs.
Benefits
* Emphasis on high-quality work with a focus on thoroughness.
* 10-year exercise window for stock options, allowing flexibility.
* Unlimited Paid Time Off (PTO) policy.
* Fully paid family leave for twelve weeks within the US.
* Generous budget for equipment, software, and office furniture.
* $100/month education budget, with support for additional professional development.
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