Description
:
This job is responsible for leading the overall service delivery model to include the bank's digital offerings and wealth management banking strategy in the market while working with the Home Office to ensure superior client service. Key responsibilities include partnering with the market leadership team, Market Executives, Resident Directors, Financial Advisors, Wealth Management Client Associates, and Wealth Management Associates to facilitate daily business needs. Job expectations include driving responsible growth while minimizing regulatory, financial, operational, and reputational risks.
The Market Client Relationship Manager (MCRM) is a direct report to the Division Client Relationship Executive (DCRE) with dual reporting to the Merrill Wealth Management Market Executive (ME). The MCRM functions as a member of the market leadership team and manages the Wealth Management Client Associates, Operations support staff, and the branch's Operations Department. The MCRM is responsible for delivering firm strategy through the execution of the Market Strategy Plans. MCRMs partner closely with advisor teams to deliver a branded client service model focusing on digital solutions and enterprise capabilities. Additionally, the MCRM serves as the Lead and Referral Coordinator for the market and manages the market expenses. The MCRM partners closely with the Senior Client Relationship Manager (SCRM) to support the ongoing development of the Elite Growth Practice roles, Wealth Management Client Associates, and the Operations staff.
Responsibilities:
1. Leads the service delivery model and wealth management banking strategy of respective markets to drive business growth
2. Hires, develops, and leads a team of cross-functional professionals to support Financial Advisor teams and deliver outstanding client service
3. Supervises financial transactions and operations to drive risk management best practices and ensure compliance with policies and procedures, while preparing to effectively manage any type of branch audit
4. Oversees the client service experience and reviews the approval of new client accounts
5. Leads Wealth Management Client Associates and the branch Operations Department to meet and exceed the bank's client service expectations and operational excellence goals
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
6. Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
7. Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
8. Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
9. Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
10. People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
11. Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
12. Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
13. Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
Specific responsibilities include, but are not limited to:
14. Ensuring client service expectations are met and exceeded while balancing the risk and exposure for Merrill
15. Managing the branch's Wealth Management Client Associates and Service Support Staff
16. Representing the office and Merrill with clients, prospects, Financial Advisor recruits, vendors, regulators, and outside legal counsel
17. Requires diversification and experience with Bank of America and Merrill Products & Services, Trend Analysis, Risk Assessment, Human Resources, and broad industry knowledge
18. Coaching teams to deliver a modern, digital first service model focusing on client satisfaction
19. Proactively identifying opportunities to connect Financial Advisors and clients to the broader enterprise
20. Managing the daily operations ensuring compliance to industry regulations, and policies and procedures
Required Qualifications:
21. Currently hold SIE, Series 7 AND Series 66 (or Series 63 AND Series 65), Series 9 AND Series 10 (or Series 8) or equivalent licenses and Series 3, 31 licenses, if warranted
22. Minimum of 5+ years professional experience
Key Qualifications for the role:
23. Current or previous Merrill Wealth Management experience strongly preferred
24. Self-motivated and client centric
25. Expert knowledge of regulatory and supervisory requirements and corporate policies and procedures
26. Investment product knowledge (i.e., 401K, Options, Annuities, Tax, Retirement Plans, Money Funds, Mutual Funds, Liabilities, Margin, Trust Operations, etc.)
27. Prior trend analysis experience
28. Strong customer service and communication skills
29. Strong management skills, including the ability to effectively plan, monitor, influence, negotiate, supervise and delegate
Desired Qualifications:
30. Bachelor’s degree or equivalent work experience
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Skills:
31. Compensation Analysis
32. Performance Management
33. Process Performance Management
34. Referral Management
35. Workforce Planning
36. Due Diligence
37. Internal Audit Review
38. Leadership Development
39. Recruiting
40. Risk Management
41. Client Management
42. Customer Service Management
43. Employee Counseling
44. Succession Planning
45. Trade Operations Management
Shift:
1st shift (United States of America)
Hours Per Week:
40