VN Category: External Application Deadline: 02-06-2026 | Grade: 7 | Contract Type: Annual | Salary: CHF 96,290.00
As an equal‑opportunity and inclusive employer, the WTO welcomes applications from qualified candidates irrespective of age, disability status, gender, nationality, race, religion, sexual orientation, social origin or any other characteristic.
Only applications from nationals of WTO Members will be accepted.
Responsibilities
* LMS Operations: Configure and administer LMS features including courses, permissions, enrolments, authentication, dashboards, cohorts, reports, audiences, and virtual classroom spaces. Troubleshoot LMS issues and coordinate with IT or external hosting providers on enhancements, updates, maintenance, plugin adjustments, and security considerations.
* Participation Monitoring & Technology Support: Monitor enrolments, participation rates, and learner progress. Apply engagement features such as badges, certificates, points, and challenges. Prepare data‑informed reports on participation, engagement, and overall programme trends. Oversee the help desk, respond to learner queries, resolve issues, and document recurring challenges.
* LMS Technical Integration, Connectivity & Interoperability: Support integration of the LMS with other organisational systems, ensuring secure data flows. Ensure compatibility with SCORM, xAPI, and LTI. Test new integrations, workflows, and technical features prior to release and contribute to long‑term system planning.
* Innovation, AI Integration & Learning Technology Enhancement: Evaluate, test, and pilot emerging learning technologies, digital tools, plugins, and platform developments, including AI‑enabled solutions. Define ethical and transparent AI use, and deliver training and demonstrations on new tools and digital practices.
* Digital Content, Virtual Classroom & Learning Experience: Support virtual classroom setup for synchronous and blended training. Contribute to course development, module structure, learning pathways, online activity design, and multimedia development. Upload and test e‑Learning modules (SCORM/xAPI), quizzes, videos, and resources. Provide UX and graphic design support to improve course presentation and navigation, and propose UX‑oriented improvements based on performance and user insights.
Qualifications
* Education: An advanced university degree in educational technology, information systems, computer science, learning sciences or a related field; alternatively a basic university degree with relevant expertise equivalent to an advanced degree.
* Minimum three years of experience in digital learning technologies, LMS operations or platform support, preferably in an adult learning context.
* Strong functional experience as administrator of Moodle/Moodle Workplace and other modern LMSs such as Canvas, Blackboard, Open edX, Cornerstone, or Totara.
* Experience designing and developing LMS‑based learning experiences to enhance learner engagement.
* Knowledge of digital learning integrations, including APIs/web services, SSO (SAML, OAuth2/OpenID Connect) and SCORM/xAPI/LTI.
* Understanding of AI in digital learning – content generation, analytics, basic automation, personalization, and emerging AI tutor capabilities.
* Knowledge of cybersecurity, data privacy, user access control and content integrity.
* Ability to configure dashboards, analyse learning metrics, prepare reports and encourage learner progress.
* Ability to apply UX principles to improve learner journeys, navigation, and overall usability of digital learning environments.
* Experience preparing user documentation and delivering training sessions.
* Programming skills in at least one relevant language (JavaScript, Python, SQL or other scripting languages).
* Behavioural skills: strong organisational ability, attention to detail, prioritisation, creativity, problem‑solving, initiative, excellent communication and teamwork, and ability to work collaboratively in multicultural settings.
* Core competencies: Communicating for Results, Effective Collaboration, Cultivating Progressive Growth, Professional Accountability, Relevant Digital Proficiency, Diversity, Equity and Inclusion.
Desirable Skills and Experience
* Instructional design, graphic design, digital learning experience design or multimedia production.
* Experience producing guidance materials or delivering training.
* Experience with AI‑enabled learning tools or analytics.
* Experience in virtual classroom design or UX‑related work.
* Experience in international organisations and/or multicultural contexts.
Language Skills
* Excellent knowledge of English – minimum requirement.
* Good working knowledge of French or Spanish – an asset.
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