2 days ago Be among the first 25 applicantsDirect message the job poster from ASE GlobalGlobal Talent Acquisition at Valsoft Corporation and Aspire SoftwareWe are hiring at ASE Global for an IT Support Engineer to join our team in Vienna!The successful IT Support Engineer will help support customers (internal or external) with focus on service for software solutions in the automotive sector, monitor and escalate all incidents according to agreed service levels using excellent communication skills to keep internal and external users informed of status and progress. Meet and exceed client expectations and managing customer relations.You will work to defined SLA's providing first and second level support to ASE customers, employees and business partners for issues relating to IT applications. The purpose is to ensure that users receive appropriate help in a timely manner. The IT Support Engineer set ups, terminates Dealer and User accounts, provides technical help in customer issues, helps rectify them and monitor the system.Here is a little window into our company: ASE Global, focused on the automotive industry, the combination of ASE's industry-recognized software, tools, and local industry expertise allows for the providing of global data services, performance improvement consultancy, and profit optimization services tailored to the business requirements of brands and their dealer networks. ASE's business intelligence dashboard tools combined with human validation provide in-depth analysis of business performance, and brands are given the confidence to manage change and drive the performance needed to face market challenges head-on. ASE Global was acquired by Valsoft and is currently part of Aspire Software. Our new home provides ASE Global with a unique opportunity to grow the company and serve a truly global client base within the Automotive management sector.The successful candidate can be based anywhere within commutable distance of our office in Vienna, working in an on-site work model!What Your Day Will Look LikeRecord and deal directly with user calls and queries using ticketing and support softwareDevelop and document technical solutions, reporting solutions, procedures, along with IT-related processes and procedures to improve efficiencyManage tickets through their lifecycle and give regular progress reports to the end userExtensively use the support software and email communication to monitor and improve performance for optimal client satisfaction and team developmentLiaise with suppliers, internal and external customers in a professional manner and according to relevant support agreementsSupport and maintain good relationships with other colleaguesWork to deadlines and respond in a flexible way to the changing demands of the department and the businessSupport systems with proactive monitoring alerts to ensure that service delivery performance degradation is picked up before the customer becomes awareEnter common technical faults in the internal ticketing systemSolve IT support calls remotelyProvide initial assessment of all incidents and adhere to SLA's and ITIL methodologyLiaise with team members of the Account Management Team, IT Operations and Products and Solutions to clear IT support tasksGive assistance with project service delivery implementation and system handover supportAbout YouA bachelor's degree in Computer Science, IT or a similar related disciplineAbility to work independently and prioritise workload effectivelyTeam player, outgoing with a good sense of humourTake ownership for assigned tasksCommitment and a desire to solve issues in a quick and timely mannerAbility to prioritise work, good at planning aheadThe ability to remain calm under pressureAbility to manage a diverse and demanding portfolio of activitiesLogical and systematic in the diagnosis in the problem management environment of the IT Support services, looking for trends and root cause analysisAbility to support and maintain good relationships with all colleagues, providing a professional approach at all timesAn excellent spoken manner with strong interpersonal skills at a range of operational levelsUnderstanding of technical customer service, helpdesk environment, and analytical ability in troubleshooting in a technical support environmentSound IT skills in Microsoft Office, particularly ExcelPrevious experience in a Service Desk EnvironmentDynamic personality with a flexible working approach, both in terms of work content and working hoursAbility to manage a diverse and demanding portfolio of activitiesHelping towards in departmental trainingExcellent organisational skills with a high level of attention to detailAt least a professional level of German and English, both written and verbal, to at least B2 level or above is essentialLegally authorized to work in Vienna is essentialFor further information about ASE Global, you can visit our website at www.ase-global.comWe thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionEngineering, Information Technology, and Customer ServiceIndustriesSoftware Development, Automotive, and IT System Custom Software DevelopmentReferrals increase your chances of interviewing at ASE Global by 2xSign in to set job alerts for “Information Technology Support Engineer” roles.Senior Systems and Infrastructure Engineer(P4)Innere Stadt, Vienna, Austria 3 weeks agoWe’re unlocking community knowledge in a new way. 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